Service Support Assistant - Leicester, United Kingdom - JT Recruit

JT Recruit
JT Recruit
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Leicester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Our local authority are looking for a Service Support Assistant to join them on a temporary basis.

Location

  • LE
3 8RA

Pay Rate - £11.38ph


Job Purpose:

  • To provide and support efficient and effective database support, referral process and a clerical family response, including database entry tasks to a very high standard within Children and Family services.
  • To undertake basic checks with referrers and families, and data quality activities to support the programmes as directed by a team leader or manager from within the service areas.


It is vital to the future of the department that the post holder is flexible in taking on additional tasks, willing to offer help to employees and treats co-operation and support for colleagues as a top priority.


Main Duties and Responsibilities:

  • To ensure confidential matters are dealt with in an appropriate manner.
  • Complete tasks (case notes, episodes, uploading documents, sending correspondence, etc.) on various information management systems within the timescales given and to a high standard, following agreed practices and procedures within service areas.
  • When directed, contact parents/carers, referrers and other agencies for the purpose of clarifying or seeking additional information.
  • Undertake tasks to improve data quality in key systems, identify duplicate records, take responsibility for the assignment of unique client reference numbers for all referrals and notify these to manager's, suggest actions to be taken to remedy specific issues. Participate and support the software champion role within the service areas across C&FS
  • Organise, attend and take notes or minutes at meetings, including: Preparation and circulation of agendas and minutes. Booking of travel, venue, catering requirements and minibus hire/log.
  • To maintain and further develop a variety of manual and computerised record keeping systems relating to families. Monitor staff sickness absence, leave returns, mileage etc. and maintain a resource library.
  • Other duties

Experience required:

  • Previous clerical experience ideally in a public sector setting.
  • Experience of using a range of software packages (Microsoft Word, Excel, Powerpoint etc.)
  • Previous reception experience, telephone enquiries and correspondence.
  • Experience of filing and record systems.
  • Previous experience within Children and Family Services
Date Posted

January 27th 202- Job ID

  • SERVICESUPPORTLCC
  • Type
  • Temporary
  • Location


  • LE

  • Salary & Package
- £11.38ph

  • Email Enquiries
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