- Monitor and manage the debt recovery process across all tenure types.
- Take timely and effective action to recover rent arrears, former tenancy arrears, service charges, and recharges.
- Liaise with Housing Benefit teams and the Department for Work and Pensions to resolve entitlement queries and minimise overpayments.
- Provide advice and signposting to maximise customer income, including referrals to Money Advice services.
- Prepare and present cases for court, attend hearings, and manage the eviction process when necessary.
- Promote and develop a rent-paying culture across the organisation.
- Maintain accurate records using CX/CRM and ensure compliance with Pre-Court Protocols.
- Strong knowledge of welfare benefits and money advice.
- Excellent communication, negotiation, and influencing skills.
- Experience in income recovery within a social housing environment.
- Practical knowledge of housing legislation and court processes.
- Ability to analyse data, prioritise workload, and work on your own initiative.
- A full UK driving licence and access to a vehicle insured for business purposes.
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Income Officer
1 month ago
Only for registered members Kidderminster £31,000 - £33,000 (GBP)We're looking for a proactive Income Officer to join our Housing Services team. · We're seeking someone who is passionate about helping customers sustain their tenancies and promoting a rent-first culture. In this role, you'll manage rent accounts, take appropriate action to reco ...
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Income Officer
6 days ago
Only for registered members KidderminsterJoin a forward thinking social housing provider committed to delivering high quality, customer focused services across the community. · ...
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Income Officer
1 month ago
Only for registered members KidderminsterWe are looking for an Income Officer to join our Housing Services team. · In this role you will manage rent accounts, · taking appropriate action to recover arrears, · and provide financial inclusion advice · to customers.Maintain accurate records using CX/CRM. · Promote and deve ...
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Income Officer
1 month ago
Only for registered members Kidderminster, EnglandWe are looking for a proactive Income Officer to join our Housing Services team. You'll manage rent accounts, take appropriate action to recover arrears, provide financial inclusion advice to customers. · Monitor and manage debt recovery process across all tenure types. · Take ti ...
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Income Officer
1 month ago
Only for registered members ShrewsburyWe are looking for an enthusiastic and proactive individual to join our team as an Income Officer. · ...
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Income Officer
1 month ago
Only for registered members ShrewsburyWe are looking for an enthusiastic individual to join our team as an Income Officer. · As an Income Officer you will report to an Income Manager who will support you in your health and safety training development. · You will be responsible for managing a designated income managem ...
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Income Officer
1 month ago
Only for registered members Shrewsbury, EnglandWe are looking for an enthusiastic and proactive individual to join our team as an Income Officer. · ...
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Income Officer
1 month ago
Only for registered members Birmingham BTo ensure Co-operatives and community association maximise income through the effective collection of rent, service charges and other income owed to it by customers working supportively and proactively with the aim to sustain tenancies. · Carry out home visits or virtual face to ...
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Income Officer
1 month ago
Only for registered members ShrewsburyWe are looking for an enthusiastic and proactive individual to join our team as an Income Officer.Are you passionate about delivering exceptional customer-focused services and helping tenants sustain their tenancies? · ...
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Income Management Officer
1 week ago
Only for registered members CannockThe Stafford Borough & Cannock Chase District Councils seek an enthusiastic individual to join their busy Income Management Team. · ...
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Income Management Officer
3 days ago
Only for registered members WolverhamptonWe're looking for a dedicated Income Management Officer to join our friendly and high-performing income management team. · Key Responsibilities · Take responsibility for a patch of customer accounts, working towards positive financial outcomes. · Offer guidance on income collecti ...
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Income Collection Officer
1 week ago
Only for registered members Birmingham+ Income Collection Officer · + Pinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. · + Proacti ...
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Income Management Officer
1 week ago
Only for registered members Cannock, EnglandJob summary · Income Management Officer at Stafford Borough & Cannock Chase District Councils. · Own the current income collection and arrears process. · Take legal action to recover housing debt. · ...
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Income Recovery Officer
1 week ago
Only for registered members Birmingham, West Midlands, United KingdomWe are looking for an Income Recovery Officer for one of Birmingham's fastest growing Estate Agency firms. · To control all outstanding rent arrears across our various portfolios · ...
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Senior Income Management Officer
3 weeks ago
Only for registered members WarwickWe are seeking an experienced Housing professional to join our team as a Senior Income Management Officer. The post holder will operate as a subject matter expert, driving maximization of income from rent, and other charges, · manage income from rent and other charges across a ra ...
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Senior Income Management Officer
3 weeks ago
Only for registered members Warwick, EnglandWe are seeking an experienced Housing professional to join our team as a Senior Income Management Officer. · ...
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Income Officer- Co-operative services
2 weeks ago
Only for registered members Birmingham B SJTo ensure Co-operatives and community association maximise income through the effective collection of rent, service charges and other income owed to it by customers working supportively and proactively with the aim to sustain tenancies. · Experience of working in a social housing ...
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Account Executive
1 month ago
Only for registered members KidderminsterJob summary · We have a fantastic opportunity for a motivated Account Executive to join the team here at the Jensten Group.You'll be mainly focussing on New Business, generating new clients and building pipelines- with the main aim of the role to add to the existing client base a ...
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Senior Housing Project Officer
4 weeks ago
Only for registered members KidderminsterWe are looking for someone to join the Strategy and Enabling team to lead and support on a number of projects that develop services, strategies, policies and procedures across the remit of the Strategic Growth team with a focus on housing, related services. · ...
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Account Executive
1 month ago
Only for registered members Wyre Forest Full timeWe have a fantastic opportunity for a motivated Account Executive to join the team here at the Jensten Group. · You'll be mainly focussing on New Business, generating new clients and building pipelines- with the main aim of the role to add to the existing client base and increase ...
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Account Executive
2 weeks ago
Only for registered members Kidderminster, EnglandWe have a fantastic opportunity for a motivated Account Executive to join the team here at the Jensten Group. · You'll be mainly focussing on New Business, generating new clients and building pipelines- with the main aim of the role to add to the existing client base and increase ...
Income Officer - Kidderminster - Community Housing
Description
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Income Officer
Are you passionate about helping customers sustain their tenancies and promoting a rent-first culture? We're looking for a proactive Income Officer to join our Housing Services team.
In this role, you'll manage rent accounts, take appropriate action to recover arrears, and provide financial inclusion advice to customers. You'll work closely with internal teams and external agencies to maximise income, support customers with welfare benefits, and ensure compliance with housing legislation. Your work will make a real difference in helping customers maintain their homes and financial stability.
Key Responsibilities
What We're Looking For
This is a fantastic opportunity to be part of a supportive team that values respect, collaboration, and making a positive impact in our communities.
If you feel you would be the right person for this role, apply now
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Get notified about new Housing Officer jobs in Kidderminster, England, United Kingdom.
Seniority level
Associate
Employment type
Full-time
Job function
Public Relations
Non-profit Organizations
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Income Officer
Only for registered members Kidderminster
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Income Officer
Only for registered members Kidderminster
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Income Officer
Only for registered members Kidderminster
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Income Officer
Only for registered members Kidderminster, England
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Income Officer
Only for registered members Shrewsbury
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Income Officer
Only for registered members Shrewsbury
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Income Officer
Only for registered members Shrewsbury, England
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Income Officer
Only for registered members Birmingham B
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Income Officer
Only for registered members Shrewsbury
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Income Management Officer
Only for registered members Cannock
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Income Management Officer
Only for registered members Wolverhampton
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Income Collection Officer
Only for registered members Birmingham
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Income Management Officer
Only for registered members Cannock, England
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Income Recovery Officer
Only for registered members Birmingham, West Midlands, United Kingdom
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Senior Income Management Officer
Only for registered members Warwick
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Senior Income Management Officer
Only for registered members Warwick, England
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Income Officer- Co-operative services
Only for registered members Birmingham B SJ
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Account Executive
Only for registered members Kidderminster
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Senior Housing Project Officer
Only for registered members Kidderminster
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Account Executive
Full time Only for registered members Wyre Forest
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Account Executive
Only for registered members Kidderminster, England