Account Representative - Welwyn Garden City, United Kingdom - Huntress

Huntress
Huntress
Verified Company
Welwyn Garden City, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Account Representative - Permanent, Full Time


Duties:


  • Attending production meetings ensuring the information is actioned and communicated to customers
  • Proactively checking if orders can be released
  • Chasing accounts to ensure finance blocks are cleared
  • Liaising with customers to ensure call off orders are scheduled correctly
  • First point of contact for all allocated Key Customers from order start to finish
  • Liaise with customers to produce weekly backorder status reports
  • Host weekly/ monthly review meetings with Key Customers
  • Updating customer account information
  • Resolution of any nonconformance reports
  • Root causes and corrective actions to be feedback to Customer Resolutions & Team Manager
  • Answering calls and resolving on the call or passing to the relevant department if query cannot be immediately resolved
  • Answering calls and resolving on the call or passing to the relevant department if query cannot be immediately resolved
  • Onboarding of new customers
  • Build relationships with relevant sales reps for your Key Accounts
  • Ensure sales are updated in relation to stock issues/ rescheduling
  • Provide customer feedback to relevant sales rep & Team Manager
  • Utilise the CRM system to track customer communication and to liaise with the Sales team

Requirements:


  • Strong interpersonal skills are required to develop rapport and build relationships with new/existing customers
  • Ability to effectively and confidently handle any occurrence of conflict; demonstrating active listening and empathy skills
  • Ability to multitask and use various systems whilst engaging with customers over the telephone
  • The Account Representative must be able to listen to, and in some cases emphasise with, the customer whilst obtaining the relevant information to handle the call effectively
Monday-Friday, 37 hours a week
100% office based with free parking
Up-to £24,500 Per Annum (DOE)
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