Customer Liaison Administrator - Wellingborough, United Kingdom - DG Partnership Ltd

DG Partnership Ltd

Verified Company

Wellingborough, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Liaison Administrator - £20, Benefits - Wellingborough
**The Role
Do you want to join a company that offers great opportunities for personal and professional growth? Do you have a strong work ethic with excellent communication skills? If so, we have the perfect opportunity for you

Vizion Network, a pioneer in the delivery of vehicle claims management and IT solutions, is seeking a Customer Liaison Administrator to join our growing team.

You will be responsible for the administration of Expressions of Dissatisfaction arising from motorclaims relating to vehicle accidental damage in this role.

You will work as part of the Customer Support Team to provide the best customer service possible.

Training will be provided.

**Key Responsibilities: The key responsibilities of a Customer Liaison Administrator include, but are not limited to:

Raise new complaints promptly and accurately
Action Subject Access Requests with attention to detail
Create transcripts of calls
Review daily reports and raise complaints
Ensure the accurate and detailed recording of all information utilising the Company's management systems, to provide comprehensive audit trails
Communicate effectively with internal departments and management
Through continuous improvement, identify potential company training requirements which would assist in the reduction of repeat failures
Adhere to Company policies and procedures and carry out all duties in a way which is consistent with our client's values
Promote data security in and out of the business at all times, with strict adherence to DPA and information security standards.
The Company

Vizion Network Ltd is the largest network of automotive repair centres and automotive repair and management services in the UK and Ireland.

Vizion provides network and claims management services and solutions to a growing proportion of the UK market whichincludes insurers, vehicle manufacturers, brokers and fleets.

**The Benefits

Holiday: 21 days, plus statutory bank holidays
Additional 1 day holiday for your birthday
Benefits: Employee benefits scheme including 24/7 GP service and free counselling sessions.
Free food days
Free parking
Close to shops and amenities.

**The Person
The key skills and qualities of a Customer Liaison Administrator are:

Good knowledge of Microsoft office
GCSE maths and English
Able to build and maintain relationships
Able to work as part of a team as well as autonomously to a high level of accuracy
Good planning and organisational skills
First class written communication skills
Ability to work on own initiative.