Income Officer - Weston-Super-Mare, England

Job summary

We're seeking a proactive and detail-oriented Income Officer to join the Collections & Recovery Team in Weston (2 days a month in office). This is a fantastic opportunity to work in a fast-paced setting where your expertise will help drive financial stability and support community services.

Responsibilities

• Debt Management: Oversee aged debt ledgers and ensure timely recovery across multiple debt types.
• Client Communication: Handle correspondence via phone, email, and post-including sensitive cases involving vulnerable individuals and estate representatives.
• Payment Negotiation: Initiate outbound calls to arrange payments and promote Direct Debit solutions.
• Referral Coordination: Liaise with external support services, debt collection agencies, and legal teams when necessary.
• Write-Off Processing: Prepare documentation and recommendations for debt write-offs.
• System Updates: Maintain accurate records.
• Regulatory Compliance: Ensure all actions meet service level agreements and audit standards.

Qualifications

• Proven experience in debt recovery or credit control, especially outbound call handling
• Strong written and verbal communication skills
• Proficiency in Microsoft Word, Outlook, and Excel
• Confidence and professionalism in dealing with sensitive cases
• Ability to work independently and meet performance targets
• High attention to detail and quality documentation
• Adaptability and a collaborative team spirit

Job description