Inbound Advisor - Belfast, United Kingdom - Tate

Tate
Tate
Verified Company
Belfast, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Inbound Advisor £ uncapped commission 6-month temp Hybrid working Belfast

Key Accountabilties
***We're focused on being an outstanding place to work. This enables our staff to deliver great service to our customers, who are our top priority. Due to continued growth, we're currently recruiting for enthusiastic Inbound Advisors to join our Home Energy team. Our contact centre is open from 08:00 - 20:00, Monday to Friday, so there's no weekend work at all


Our blended model of working from home with limited in-office time provides our colleagues with the flexibility and support to succeed in and enjoy this role.

You'll be in a vibrant working atmosphere with friendly colleagues and caring, helpful leadership to support you in your development.

Additionally, our modern office in Belfast city centre is close to shops, restaurants, and a major public transport hub.


As part of our Home Energy team, you'll work on a range of different campaigns to help domestic energy customers switch to and stay with company Airtricity.


In this role you will:

  • Answer service only inbound customer calls
  • Help customers through the energy switching process and help to retain existing customers
  • Meet KPI objectives which include switching and retentions as well as other operational targets such as system input and reporting
  • Support the companies Airtricity's ambition to provide customers with a warm, friendly and supportive experience that meets all regulatory guidelines and internal compliance procedures
  • Understand our competitors pricing and activity, share market and competitor learnings with your team so that we are constantly learning and improving the experience for our customers
***
Experience Required

  • A committed and friendly nature keen to learn and work in a competitive, supportive and fun environment.
  • The ability to work independently, with initiative, delivering against assigned objectives.
  • Strong interpersonal and communication skills enjoy working in a great team and helping customers understand the benefits of the companies Airtricity
  • The ability to work on computer systems in a processdriven environment.
Tate is acting as an Employment Business in relation to this vacancy.
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