Planner/scheduler - London, United Kingdom - JET FLOW UK
Description
JET FLOW UK is looking for a Planner/Scheduler to join our team - this position will be responsible for scheduling in Reactive and Planned repairs and assisting our Plumbing/Drainage and Maintenance Departments.
You will be supporting commercial and domestic clients and residents with reactive repairs and maintenance across a radius.
You will join our Resource and Dispatch Team which ensures works orders are scheduled and allocated to operatives through our booking system.
Requirements:
- Minimum of 12 years of experience in a similar role.
- Ability to manage multiple task simultaneously.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Ability to work in a fastpaced environment with multiple priorities and deadlines.
- Confidence with working in a team or alone
Responsibilities:
- First point of contact answering inbound and outbound calls and dealing with enquiries.
- Managing 2 Inboxes.
- Checking all portals throughout the day, ensure jobs are not missed and keeping to SLAs.
- Planning and scheduling works for operatives as well as daily emergency and reactive work.
- Communicating effectively with the team, management and colleagues to aid smooth running of department
- Providing excellent customer service to both residents and clients.
- Booking all repairs/ appointments before arranging appropriate resource.
- Data input / raising works orders.
- Meeting KPIs
- Preparing and maintaining operational reports, sending these out to clients to meet deadlines.
- Dealing with operative's enquiries.
- Letter formatting to prompt urgency or works in need of scheduling.
- Liaising with engineers ensuring that they have all relevant information and materials to carry out repairs.
- Working with other members of the team to assist in smooth running of operations.
- Following GDPR Guidelines and protecting personal data.
- Supporting company values.
- ADHOC duties.
Pay:
£23,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- Onsite parking
- Referral programme
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Application question(s):
- Will you be able to commute to our office (SE26 5BW), reliably everyday?
Experience:
- Planner/Scheduler: 1 year (required)
Work Location:
In person
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