Customer Service Assistant - Burton-On-Trent, United Kingdom - Spectrum Telecommunications Limited
3 weeks ago
Description
Spectrum is seeking a confident and enthusiastic Customer Service Assistant to be the initial point of contact for all customer service queries.
Manage faults and queries for customers from initial contact until resolution.Responsibilities:
1) Taking calls on the Customer service desk from customers and logging their issue or query in the CRM.
2) Providing a first-time fix for a customer issue or query where possible.
This may include, but is not limited to:
- Ordering equipment and performing service or network updates
- Assisting with mobile queries such as locking/unlocking devices
- Initial diagnosis and logging of faults across all product types
The circumstances for this include but are not limited to:
- Further diagnosis required for any product type
- Monitoring required by Technical Services
- The requirement for BT Openreach engineering
5) Actioning the Customer Service Task List within customer service level agreements.
Working Hours:
Monday to Friday 9.00 am pm
Qualifications, Skills and Experience:
- Experience of problemsolving and supporting clients on an IT/Telecoms service desk an advantage but not a necessity.
- Experience of following policies and procedures within a Customer service environment.
- Good general understanding of IT systems, networking and telecommunications.
- Good oral and written communications skills.
- PC literate with good knowledge of Word and Excel.
- Ability to remain calm under pressure.
- CRB/Enhanced Security Checks may be required for some client contact.
Expectations:
- Seeks ways of perfecting things, raising standards reducing errors and omissions.
- Encourages a high level of performance in self and others.
- Develops trust in people, naturally able to smooth relationships and advise and assist others.
- Exemplary timekeeping and absence records.
- Fabulous working environment
- 25 days holiday plus all UK Bank Holidays
- Supportive employeedriven culture
- Genuine career development
Job Types:
Full-time, Permanent
Salary:
£18,750.00-£19,750.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Onsite parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location:
One location
Application deadline: 24/02/2023
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