Customer Operations Executive - London, United Kingdom
Only for registered members London, United Kingdom
1 week ago
* This salary range is an estimation made by beBee
Job summary
This role sits within the Operations team umbrella and forms part of our Customer Operations team. They are the face of Funding Circle and work passionately to make sure small businesses have an incredible experience in getting the funding they need.
Responsibilities
- Dealing with inbound enquiries, via telephone or email answering borrower's questions/queries.
- Requesting information from borrowers either by email or telephone.
- Update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer.
- Develop strong working relationships with 3rd party suppliers and FC internal departments.
- Support the Direct business reporting by keeping information accurate and updated.
- Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day
Job description
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