Customer Service Supervisor - Thame, United Kingdom - K2 Recruitment

K2 Recruitment
K2 Recruitment
Verified Company
Thame, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Our client is looking for an experienced individual to join their team as a Customer Service Supervisor.


The duties of the role will include but not be limited to leading a small team of dedicated customer service professionals, managing the daily activities.

Based in a village outside of Thame the hours of work will be 08:30am-17:00pm Monday to Friday.


Duties of the role:

  • Closely work with and support the customer service team administrators with processing orders, responding to queries, taking calls and inputting.
  • Build lasting relationships with clients.
  • Manage the team KPI's and daily stats, setting daily tasks and formulating reports on this for the Line Manager.
  • Respond to escalated customer complaints.
  • Conduct one to one reviews supporting the Line Manager.
  • Complete all new starter training for new members of the team.
  • Formulate efficient methods to improve the customer service experience.
  • Carry out any additional duties required and provide cover on days of staff absence.

Personal Attributes:

  • Have previous experience in leading a small team.
  • Demonstrate excellent communication skills both written and verbal.
  • Be computer literate and able to use Microsoft packages including Outlook and Word.
  • Use Excel to produce graphs and tables, V Look up experience would be beneficial but is not essential.
  • Display strong problemsolving skills and be able to work well under pressure.
  • Show the ability to develop rapport with clients.
Experience using SAP would also be advantageous but is not required as full training will be provided.


This company offer a salary of £26,000-£28,500 per annum and fantastic benefits including free lunch, snacks and drinks, casual dress and free onsite parking.

K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
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