Bodyshop Senior Customer Service Advisor - Exeter, United Kingdom - Performance Resourcing

Performance Resourcing
Performance Resourcing
Verified Company
Exeter, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Senior Customer Service Advisor
Exeter
£26,500 - £32,000 OTE/annum. Monday - Friday.

We are recruiting a
Senior Customer Service Advisor for a Vehicle Accident Repair Centre in the Exeter area.


A Customer Service Star who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.


Join a friendly local team, and you'll soon discover that we'll invest both in our business and in you.


Responsibilities

  • Welcome visitors by greeting them, in person or on the telephone; answering or referring enquiries and oversees day to day running of front of house.
  • Directs visitors by via employee and department directories.
  • Maintains security by following procedures; monitoring visitors book.
  • Maintains telephone system by following Company instructions for phone operations.
  • Creates a safe and clean Reception and waiting area(s) by complying Site requirements.
  • Process customer and work provider enquires and bookings.
  • Providing updates for customer and work providers for repairs in progress.
  • Complete customer vehicles check in for repairs and handover at completion.
  • Completing certificates for repairs.
  • Contributes to the team by accomplishing related tasks as needed.
  • Coordinates stationery and refreshment replenishment systems efficiently
  • Maintain records within the internal database on a daily basis.
  • Assist with updating manufacturer database systems.
  • Assists with all matters relating to H&S.
  • Assists with invoicing and Purchase Ledger Control.
  • Assists with office administration tasks as required.
  • Workplace pension (salary exchange option).
  • Life assurance.
  • 25 days holiday plus bank holidays (pro rata for part time).
  • Family friendly policies.
  • Cycle to work scheme.
  • Refer a friend rewards.
  • Discounted MOT, products, parts & servicing in addition to being a great place to work.
  • Monday-Friday, 42.5 hours per week
Please visit the Performance Resourcing website to view our Privacy Policy.


Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.


Salary:
£26,500.00-£32,000.00 per year


Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Experience:

- customer service: 1 year (required)


Work Location:
One location
More jobs from Performance Resourcing
See all jobs of Performance Resourcing