Uk & Export Sales Support Administrator - London, United Kingdom - Heathcote & Ivory Ltd.
2 weeks ago
Description
WHO WE ARE:
Established in London in 2000, Heathcote & Ivory quickly achieved success and has grown into a lifestyle brand that supply all major premium retailers in the UK and export around the world to over 35 countries.
The collections are stocked in renowned retailers across the UK as well as independent boutiques and speciality rand online retailers.
THE ROLE
Working in an incredibly fast paced environment with high expectations we are looking for an experienced UK & Export Sales Support Administrator to play a key role in our very busy Sales Support and Admin Department.
You will have your own accounts to look after and be responsible for ensuring orders are processed efficiently and accurately, invoiced, dispatched etc giving all our customers an outstanding end to end customer service experience no matter how big or small.
This is a hybrid role:
Tuesday, Wednesday, Thursday in the office.
KEY RESPONSBILITIES
- Evaluate all incoming orders against system information, ensuring orders are in line with agreed terms and customers' requirements
- Processing customer orders accurately and timely with high volumes at certain times of the year
- Taking ownership of assigned sales orders and following through until completion and problem solving as needed.
- Dealing with internal and external queries relating to customers' orders
- Raising all necessary documentation related to the customer requirements/orders ie new line forms etc.
- Work closely with Regional Sales Team and all other internal departments and stakeholders
- Liaison with the warehouse and 3rd Party logistics companies
- Running reports as necessary
- Upselling and offering customers alternative products
- Finding ways to streamline the department functions and offer customers a 5 star experience.
REQUIRED SKILLS AND EXPERIENCE
- Minimum 1 years sales support experience in a similar environment preferably FMCG
- Numerate and accurate with exceptional attention to detail
- Fluent in spoken and written English
- Understanding of endtoend supply chain
- Excellent written, and verbal communication skills and be able to liaise at all levels
- Highly organised and a definite TEAM player
- Selfmotivated, proactive, hardworking and able to work in a fast paced environment
- Excellent telephone manner
- A medium to advanced user of Excel, Word, Outlook and Powerpoint, must have working knowledfe of V-Lookups.
- Strong administrative, time management and organization skills
- Export knowledge advantageous but not essential
If you are prepared to work hard, hit the deck running with a mega can do attitude this will be the perfect role for you.
Supply chain
Sales admin
Sales support
Sales Order Processing
Customer Service
Beauty
Lifestyle
Luxury Brand
FMCG
Job Types:
Full-time, Permanent
Salary:
£28,252.00-£33,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location:
Hybrid remote in London, NW6 6RD
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