Corporate Receptionist - Bristol, United Kingdom - Mitie

Mitie

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Front of House Coordinator

Bristol Temple Point

Monday - Friday - 40hrs per week

Job objectives and responsibilities

Profile

As a member of the Front of House team, our clients, guests and team expect an individual whose appearance and demeanour reflect the high standards of Signature.

Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through team member services and performance is what is required to create an authentic experience.

General Scope

To ensure all guests are received in a #Be Authentic manner and our culture and values are presented every day.

To make sure the front of house, meeting rooms and the hospitality suite are efficiently managed to the standards of which Network Rail expect.

This role is diverse between fronts of house and administrate tasks; this will require you to be proactive and efficient in your delivery to create a smooth daily operation.

Main duties

To represent Signature in a proficient, professional and personal manner at all times.
To ensure appearance is maintained to our grooming standards.
To attend any training sessions requested by the management team.
To assist all guests and MITIE/Signature clients with any reasonable requests.
To report any faults or health and safety concerns to the relevant person or department, first point of contact would be the Workplace Manager.
To comply with Signature standards for absences/ sickness.
Greeting all Network Rail office users, ensuring they have reserved their workstation/meeting room for the day using the Condeco system.
Covering the Reception desk to sign in visitors, issuing the health and safety brief, and answering and solving telephone queries.
Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, stock take and issue reporting of audiovisual equipment, delivering building inductions and completing routine daily checks.
Managing and maintaining our meeting room facilities, completing regular checks and assisting with audio visual when required.
Taking ownership and maintaining the hospitality area, ensuring stock is full up at all times and the area is clean and presentable.
Monthly stock checks and ordering of stationary for office supplies.
Proactively assisting with any events our clients require support on.
Proactively responding to any raised close calls within the meeting room suite, reception or the hospitality area.
Completing layout changes for our meeting room suite making sure the clients' needs are met.
Ensuring all health and safety posters and leaflets are up to date and relevant.
Being the representative on behalf of the team for the engagement team.
Liaising with the daytoday FM team to relay any building issues or queries.
Maintain up to date health and safety folders, with direction from Signature Account Manager/Facilities Management.

Telephony

To answer the telephone within a timely manner using the correct greeting.
To transfer all calls in an efficient, professional and personal manner.

Security

To remain constantly aware of security and report or act upon any suspicious event or person.
To regularly liaise with the Building security/ onsite Building Manager to ensure we are aware of an issues/risks that may affect the office.