Apprenticeship in Customer Service - Crawley, United Kingdom - Onsite Support Limited
3 weeks ago
Description
Onsite Support Limited is looking for an Apprentice to join our team in
Crawley.
As an apprentice you will be supporting our team with the day to day duties, challenges, and operation of delighting and engaging with our customers.
As part of your position you will develop trusted relationships with accounts by meeting customer needs, ensuring a long term mutually beneficial relationship which will withstand competition.
Responsibilities
Day to day you will be:
- Process all incoming orders in a timely and accurate manner ensuring a helpful, knowledgeable service is delivered
- Ensure quotes are created and orders placed in a timely fashion
- Assist the sales teams with account admin in support of sales activity
- Work closely with Finance to ensure outstanding queries are dealt with on all accounts within 48hour service level agreement
- Update customers and Key Account Managers on operational and order status where issues arise ensuring all necessary key stakeholders are kept informed of issues
- Ensure all systems are accurate and up to date with all information relating to orders, including delivery address and contact details
- Drive customers online to help with their efficiencies of order processing
- Resolve customer queries as soon as they are raised, liaising with other departments to ensure a swift resolution, escalating when appropriate
Skills Required:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Patience
Qualifications
- GCSE or equivalent Maths and English (Grade Grade C/4 and above) essential
Training & Qualifications at the end of Apprenticeship
Customer Service Level 2 Apprenticeship Standard:
Full details:
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality.
These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
Your actions will influence the customer experience and their satisfaction with your organisation.
You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
What is the expected career progression after this apprenticeship?
- There is the opportunity of a full time job once the apprenticeship has been completed successfully
Things to consider
- Wage £16,000 £18,000 depending on experience
- I'm under 19 (or in the first year of an apprenticeship). If you are under 19 (or over 19 but in the first year of an apprenticeship) you are entitled to the national minimum wage for apprentices £5.28. This means your firstyear apprentice wage must be equal at least £5.28 (per hour) in order to comply with the law. I'm aged 19 (or older) and on the second year (or more) of my apprenticeship. After a year, your situation might change. Once you are 19 or older and in the second year of your apprenticeship your pay switches over to now be governed by the national minimum wage.
Job Types:
Full-time, Apprenticeship
Salary:
From £16,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Crawley, RH10 1TN: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
Application deadline: 29/09/2023
