Receptionist - Ashford, United Kingdom - One Healthcare

One Healthcare

Verified Company

Ashford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Receptionist - 6 month contract

One Ashford Hospital, part of the Phoenix Hospital Group, based in Ashford, Kent, is looking for a confident, enthusiastic Receptionist with excellent communication skills.

Please note:
This is a temporary 6 month contract.

Reporting to the Senior Receptionist, the successful applicant will be patient focused with exceptional customer service and communication skills, both over the telephone and face to face.

You will provide an efficient, courteous, welcoming service to accommodate the needs of all patients and visitors to the hospital.

The role will involve:

Welcoming all patients & visitors in a warm & friendly manner, ensuring an excellent patient experience throughout
Using the computer system to confirm and amend patients registration details;
Admissions, discharges, charging and processing of patient payments;
Supporting the admin team when required;
Working collaboratively with other departments to deliver an outstanding service.

Hours:37.5 per week, Monday to Friday, occasional Saturday shifts as required.

Shifts:
will cover 06:00 to 14:00 and 12:00 to 20:00 on a rotational basis.

You will learn both the receptionists role and the administrative role as a key member of the front of house team.

Receptionist

Qualifications

Minimum GCSE education or equivalent

Experience

Proven ability to work effectively in a team environment.
Two years relevant experience within a customer facing role preferably within a healthcare setting.

Skills

Demonstrable customer service skills and patient awareness
Excellent interpersonal and communication skills
Flexible attitude and approach to the role
Good computer skills, including Word and Excel
To be tactful, diplomatic and remain calm under pressure
Ability to work as a team member and at a fast pace

Desirables

Previous private healthcare experience
Previous reception/switchboard experience

Receptionist

About the Hospital
One Ashford Hospital is one of Kent's newest private hospitals. Patients receive fast access to appointments with specialist Consultants, diagnostic imaging and treatment for a range of health concerns. Our private hospital has been designed with the latest technology and with patient care at its heart.

Our Recruitment Process
At One Ashford Hospital we are committed to building a diverse and inclusive working environment.

We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

One Ashford Hospital reserves the right to remove job adverts before the closing date.