Training Operations Support Coordinator - London, United Kingdom - Magnet Forensics

Description

Who We Are; What We Do; Where we're GoingMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices.

We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Grayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers.

We're pleased to share that the combined organization is operating as Magnet Forensics.- The combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions.

And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.

Your Role- Reporting to the Training and Professional Services (TAPS) Operations Manager, (TAPS) Support Specialist is responsible for assisting the Training team with the logístical support of courses and general team operations.

This customer-facing role is responsible for providing a top-notch experience for our customers globally.- What You Will Accomplish- Provide excellent customer service and support to Magnet clients to ensure successful operation of training programs.

• Assist customers in registering and providing the appropriate information for their training programs.
• Fulfill training orders, creating vouchers, assigning Training Annual Pass.
• Coordinate the EMEA training program's logistics, including facilities allocation, materials, distribution of mobile labs, catering orders, and postsession evaluations.
• Research and locate offsite training locations (hotels, conference centers, etc.)
• Interface with online system concerning enrollments, rosters, and scheduling.
• Create and mail MCFE certificates.
• Other duties as assigned.
• What We Are Looking For
• There are a few must haves, but we will keep that list short:
• 2+ years' experience in an administrative support role
• 2+ years' event organization experience
• A University Degree or College Diploma in Business Administration, Event Management or equivalent program
• Excellent organizational skills in order to manage issues, projects and deadlines
• Demonstrated ability to solve problems with innovative and creative solutions
• Excellent written and verbal communication skills
• Experience working in a fastpaced driven environment
• Strong attention to detail and ability to manage stress
• Ability to manage a budget
• Expert level working experience in Microsoft Office, including Microsoft Powerpoint
• The Most Important Thing
  Greater Good We think beyond our own interests and strive to improve communities around the world. This demonstrates our passion for making a difference in the world.
  Respect We hold ourselves accountable through transparent sharing of information and we have faith in each other's abilities
  Innovation We lead the industry in excellence and reliability while keeping the user experience simple and relevant. We are not afraid to push the boundaries to stay ahead of our competitors.
  Teamwork We collaborate internally and externally, while caring about each other and listening to our customers. _
• Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law._