Aftersales Specialist - London, United Kingdom - Car Planet

Car Planet

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Aftersales Specialist

Reporting to:
Aftersales Specialist

Department:
Aftersales

We are looking for a detail-oriented Complaints Handler to join our dynamic Car Supermarket team.

As a key member of the Aftersales department, you will play a crucial role in managing and resolving customer complaints, ensuring a high level of customer satisfaction, and maintaining the company's reputation across various review platforms such as Google and Trustpilot.

Responsibilities:

Handle and resolve customer complaints efficiently, ensuring a positive outcome that aligns with the company's values.
Ensuring deadlines and targets are achieved whilst maintaining a high quality of service
Monitor, manage, and respond to reviews on platforms like Google, Trustpilot, and others, maintaining a positive image of the company.
Booking vehicles in and advising on duration of repairs. Gaining authority for any additional work / repairs that may need carrying out.
Negotiate diagnostics and authorise repairs / parts prices for all vehicles with department Management authorisation.
Delegate repairs and liaise with our Warranty Company.
Arrange refunds of repairs direct to customers.
To negotiate and authorise refunds of insurance products and guarantee's direct to customers.
Carrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reports.
Managing 12 vehicle technicians, assign job cards and liaise with parts advisor/workshop manager at prep centre

Working Days and Hours