Resident Experience Assistant - Manchester, United Kingdom - Savills Management Resources

Savills Management Resources

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose of the Role

To provide on-site property management services to an exciting new build to rent development in the heart of Manchester comprising of 520 units.

Responsible for the delivery of a first-class customer experience along with a team of 7 who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.

Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Residents Experience Assistant it will be your responsibility to drive exceptional service at all times.

Key Responsibilities

Provide first class customer service to residents, being the first point of for all residents and visitors
Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
Engaging with residents and facilitation of any residentlead events as well as quarterly meet and greets.
Management of amenity space hiring
Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers
Completing all applicant vetting in line with Savills procedures
Ensuring marketing portals remain up to date at all times
Organising and running tenant services via third parties and inhouse
Ensuring up to date resident communication via various channels including social media
Seeking special offers and discounts for residents from local businesses
Creating a community feel through communication, events and innovations
To act as first point of call for residents to report maintenance issues
Coordinating all contractor appointments, both third party and inhouse, including defect warranty repairs, logging issues in order that required service levels are attained
Organising minor works between tenancies to maintain first class presentation of apartments
Completing check in and check out reports; determining deposit returns
Carrying out midterm inspections
Arrears chasing and reporting
Work alongside the Resident Experience Manager to ensure H&S statutory requirements are meet across the development

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

Strong customer service ethic / background
Positive, can do attitude
Common sense approach
Ability to think on their feet and make considered decisions
Outgoing, warm and friendly personality
Organised, meticulous, tenacious
Excellent written and spoken etiquette
IT literate and Social media savvy
Experience in undertaking viewings would be an advantage

Working Hours - 5 over 7 days (40 hours per week) - Flexibility is required

Salary - £28k-£30k basic + plus discretionary bonus

Please see our Benefits Booklet for more information.