Waiter - Southampton, United Kingdom - Seabourn

Description

SBN - Waiter - Other

MUST HAVE HIGH QUALITY RESTAURANT/CRUISE EXPERIENCE TO BE CONSIDERED FOR THIS ROLE

The waiter is responsible for guest satisfaction and service procedures as instructed by the Snr Waiters, Assistant Maitre d's and outlet managers [incl.

Bar Manager].

This includes, but is not limited to, all food and beverage services provided in all the Restaurants, lounges, bars, decks and other outlets where events are catered for.

Reporting relationships:

The waiter reports directly to the Senior Waiter/Bar Tender/Sommelier whilst following guidance from the respective outlet manager.


Key Responsibilities:

• Respectfully expedite all instructions advised by the more senior wait staff/Bar Tenders/Sommelier and managers.
• Strive to accurately and swift fully execute any guest request whilst following company service procedures at all times.
• Be knowledgeable regarding all wine and food offerings as explained in each outlet's menu briefing. This includes information regarding portions, ingredients, wine vintages, grapes and blends, potential food allergies and other related information guests might enquire about.
• Assist with setup, service and break down duties linked to each outlet and as advised by managers.
• Offer wine and menu recommendations as outlined by the outlet Chef de Cuisine and Sommelier.
• Ensure that accurate food and drinks orders are taken when directed by Snr Waiter/Bar Tender or Sommelier, using DMS, Micros and checks depending on the outlet.
• Follow all relevant health department regulations pre, post or during services.
• Learn and use guest names as per company set procedures and standards.
• Follow and ensures that the company beverage standards of service are being adhered to.
• Follow and ensures that the company food service standards are adhered to.
• Greet and escort guests to their tables, seats or locations in the assigned outlets. [This includes escorting plates and beverages in all outlets this is relevant to].
• Ensure that company policy in regards to drinking age is followed and that the service of alcoholic beverages to obviously 'overserved' guests is reported and stopped in a tactful and appropriate manner.
• Learn the Public Health regulations and procedures and adhere to these standards at all times. [this may include buffet or event setup's]
• Is familiar with the IPM program and attends training as directed.
• Attends various training session with the aim to further improve his/her level of performance.
• Strives to minimize breakage and wastage and follows proper procedures when disposing of garbage.
• Follows company guidelines regarding uniforms and personal hygiene.
• To be familiar with and execute the Seabourn HESS-MS appropriate to their position.
• Assist with ensuring that each outlet is ready for service. [15 min prior to advertised timings]
• Follow instructions from the Snr waiter, Bar tender or relevant manager to administer the appropriate service related to the outlet.
• Clear stations from any soiled service items.
• Reports directly to his/her Sr. Waiter/Bar Tender/Sommelier, as directed by the Outlet Manager.
• Assists in taking food and drink orders, when requested, in compliance with company guidelines.
• Assists with additional duties as requested by the ships management.

Qualifications:


Education:

• Diploma from a recognized apprenticeship program, or equivalent.

Experience:

• At least one year of full time working experience in a four or five star (or similar grade) hotel/restaurant.
• Restaurant experience combined with good attitude, willingness to learn, good presentation and English language skills.
• Previous experience on another Cruise Line is preferred

Knowledge, Skills & Abilities:

• To be knowledgeable of the USPH and other international Public Health rules and regulations by participating in the company's Basic Food Hygiene course every 2 years and achieving a minimum of 80% pass.
• Requires the knowledge of all aspects of good quality restaurant service.
• Working experience with international clientele
• Must be selfdisciplined and be able to communicate with the guest and other departments. Must be a selfmotivated person with an eye for detail
• Should always have the ambition for promotion
• Ability to work in a team
• Ability to understand and follow verbal and written instructions and see to the completion to the task assigned
• Must be a good time keeper

Physical Demands & Travel:


Physical Demands:

For the safety of yourself and others on board certain physical abilities shall be maintained. Must be able to bend, climb, perform repetitive motion, and repetitively heavy lift.

Must maintain physical fitness to perform tasks associated with job.


Travel Requirements:

• Passport valid for a minimum of 6 month
• Flag state issued seaman book
• General flag state or flag state approved marine fitness medical United States C1/D visa
• English Marli