Digital Support Apprentice - Glasgow, United Kingdom - QA Apprenticeships

QA Apprenticeships

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Would you like to work for one of Scotland's leading Law Firms?

Harper Macleod has been named Law Firm of the Year eight times and was ranked in The Times Scotland Best Law Firms 2020.

They are consistently delivering excellent results.

Harper Macleod recently won SME Employer of the Year at our 2023 QA Apprenticeship Awards night

Overview:

Harper Macleod are currently seeking a Digital Support Apprentice to join their firm in Glasgow within their Personal Injury and Reparation department.

This role will involve reviewing claims from potential new clients and assessing if the claim should be progressed to a Solicitor.

This is a fantastic opportunity to develop within a business that has supported over 60 apprentices through their qualification in partnership with QA

Key Responsibilities:

Answering all incoming claims enquiries from customers and log information onto Solcase (a case management system) you will receive training on this
Deliver excellent customer service to all clients
Communicate both internally and externally via Microsoft Outlook
Giving advice on the claim process to customers
Gathering information such as receipts, photographs or valuations
Referring doubtful, complex or highvalue claims to a Solicitor
Gathering information on new claims referred to the department
Assisting with scanning and printing

Full training will be provided.

What the Business are looking for:

Key qualities:

Administration experience
Excellent I.T. and organisational skills
Excellent communication skills and ability to build rapport with clients
Ability to prioritise and work to deadlines under pressure
Ability to use initiative
Attention to detail and accuracy

Salary:

£18,018 per annum

Working hours:

Monday to Friday,
9am to 5pm.

Benefits:

Pension scheme
Critical illness protection
Life assurance
Discounted conveyancing on sales and purchases
Discounted eyecare
Charity donation through payroll
Cycle to work scheme
Buy additional leave option
Extra holidays at Christmas
CSR days
Funding for external training
Recruitment finder's fee
Additional discounts
4pm birthday finish

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Should you perform well in this role, there will be an opportunity for you to remain at the firm in a permanent position.

Harper Macleod have a track record of developing their staff and unlocking their potential.
Your salary will be reviewed on completion of your qualification.

Important Information:

"QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce."

For more information about QA Apprenticeships, please visit our website.