Advice Worker - Newtownabbey, United Kingdom - Community Advice Antrim & Newtownabbey

Community Advice Antrim & Newtownabbey

Verified Company

Newtownabbey, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Adviser

Role purpose

Community Advice Antrim & Newtownabbey is looking to recruit someone to join our team who has a passion for delivering the best advice and outcomes for our clients.

We are looking for a team player who enjoys going that extra mile to help people. Someone who thrives working in a busy environment, good at communicating and researching information.

Previous experience in advice provision is essential for higher salary level, however consideration may also be given to a trainee without essential experience.

Key work areas and tasks:

Advice giving

Interview clients over the phone or face to face using sensitive listening and questioning skills in order to identify query and present solutions
Use information sources to find, interpret and communicate the relevant information.
Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
Negotiate with third parties such as statutory and nonstatutory bodies as appropriate.
Refer internally or to other specialist agencies as appropriate.
Ensure that all work conforms to the Office Manual and quality standard requirements
Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
Assist with social policy work by providing information about clients' specific circumstances and ensuring recording of same.
Attend Outreach clinics if required

Professional development

Keep up to date with legislation, policies and procedures and undertake appropriate training for the position
Read relevant publications.
Attend relevant internal and external meetings as agreed with the line manager.
Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

Administration

Use IT for statistical recording, record keeping and document production.
Ensure that all work conforms to systems and procedures of CAAN.

Other duties and responsibilities

Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
Demonstrate commitment to the aims and policies of the Community Advice service.
Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Adviser(Trainee Adviser may be considered)Person Specification

Education & Training

Essential
Good standard of education with ability to complete benefit calculations and undertake further training,

Desirable
Third Level Qualification in a relevant area (preferably law or social sciences)

Experience

EssentialExperience of working with the public in an advice setting

DesirableExperience of working as a welfare adviser.

Skills:

Essential
Ability to understand complex information and legislation

Ability to work with figures

Excellent interpersonal and communication skills

Ability to prioritise own workload and meet deadlines

Proficient IT skills

Ability to contribute to the work of a team

Desirable Citizens Advice, Advice NI or Law Centre Adviser Trained
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Knowledge/_
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values_
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Essential_

Understanding of the issues around poverty and the impact on individuals and communities

A commitment to the aims and principles of independent advice provision and its equality and diversity ethos
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Other_

Flexibility to work evenings dependent upon business requirements

Terms & Conditions of Service

Location:

Hybrid Working to include CAAN main offices/outreaches**
Hours of work:Hours negotiable up to 37.5 hrs per week**
Salary:
£24,500-£27,400 (entry point will depend upon advice experience).

(£22,500 If trainee with no advice experience)

Leave:

25 days per annum plus statutory holidays (pro rata for part time hours),

this will increase with long service entitlement.

Pension:
Access to a workplace pension**-
Death in Service Benefit: