Sales Support Administrator - Reading, United Kingdom - UTP Merchant Services Ltd

UTP Merchant Services Ltd

Verified Company

Reading, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Sales Support Administrator

Reporting To:
Operations Manager (UTP Merchant Services)

Status:
Permanent

Salary:
£22,000 per annum plus benefits

Hours:
Full-Time (basic hours are 9.00 a.m. to 5.30 p.m)

Based:
Reading

The Company:

With a customer base of over 20,000 customers, approximately £3 billion is processed across UTP's estate of credit card machines each year with many hundreds of new customers being added on a monthly basis.

The Role:

Duties and Responsibilities include:

Assisting sales agents in an empathetic, persuasive, and confident telephone manner;
Detailed knowledge of overall Customer Service processes & query resolution;
Quickly develop an understanding of the end to end flow of new customer accounts through the company's setup process;
Provide end to end support for all sales agent queries from the initial call to resolution;
Deal with agent and customer complaints in a timely manner;
Take ownership over individual sales agent issues, either by resolving the issue directly or escalating them to the appropriate manager;
Liaising with our Finance function in relation to commission queries;
Rapidly develop a thorough understanding of the payments industry and the market sector we operate within, together with a thorough understanding of the services we have on offer.

Will be able to evidence

Excellent attention to detail and the ability to always produce accurate work which is clear and complete; Professional, clear and confident communication skills on the telephone;
Excellent verbal, written and communication skills;
Exceptional organisation and time keeping skills;
A flexible working attitude;
Excellent problem solving skills;
A proven track record in a customer service role;
Living within a reasonable commute of Reading.

At UTP we recognise that our employees are our greatest asset and we like to reward your hard work with benefits that we think you will love

Our aim is to continually support you in work, but out of work too

Here is a glimpse at what's on offer:

For your Pocket:

Enhanced pension contributions
Discounts & Freebies on food / drink / tech / gadgets / entertainment and much more
Free eye tests with Specsavers

For fun:

Last Friday of the month drinks on us
Quarterly team building event
Annual awards ceremony
Friday breakfast
Day off on your Birthday

For your Wellbeing (Mind, Body & Soul) something for everyone:

Access to our Employee Assistance Programme (offering confidential support and guidance)
Access to our online workout platforms (HIIT)
Access to our meditation, hypnosis and yoga platforms

For your continued Development