Customer Experience Advisor - Marston Green, United Kingdom - Hart Recruitment

Hart Recruitment

Verified Company

Marston Green, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An opportunity is available for a Customer Experience Advisor, working from home on a hybrid basis, you will be required to go into the office as and when based near Birmingham Airport.

Your benefits include 28 days of holiday including bank holidays, shopping discounts, access to 24/7 telephone access Doctor and training.

You will be joining a thriving housing organisation who have over 100,000 customers on an ongoing temporary basis.

As the Customer Experience Advisor, you will be:

Working with the Customer Experience Manager in driving and enhancing the customer culture and ensuring customers receive an outstanding end to end journey
Managing a case load of complaints, ensuring quick resolutions and formal complaints are thoroughly and consistently investigated, collaborating with Subject Matter Experts across the Group
Tracking all points of customer engagement, addressing customer experience queries and identifying ways to improve the Group's customer services
Promoting and providing highquality customer services that meet regulatory requirements in written format and over the telephone as and when

As the Customer Experience Advisor, you will have:

Previous experience working within a customer service role, managing your own caseload of complaints
Accustomed to working collaboratively to meet resolutions
Experienced in working to and following regulations
We would also love to hear from you if you have experience in any of the following: Customer Service Team Leader, Customer Service Supervisor, Customer Service Manager, Head of Customer Service, Customer Service Advisor, Customer Champion, Project Manager, Customer Specialist, Complaint Handler, Retentions Advisor, After Sales Advisor, Sales Administrator, Office Manager, Customer Support, Contact Centre Manager, Contact Centre Advisor, Call Centre Advisor, Call Centre Manager, Call Centre Supervisor

As the Customer Experience Advisor, you will receive an hourly pay rate of £16.38 per hour with excellent benefits including hybrid working.