Senior Programme Officer - London, United Kingdom - King's College London

King's College London

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job description

King's College London has exciting opportunities for people interested in pursuing a career or taking their next step in Higher Education administration.

The Senior Programme Officer provides essential support to students and academics.

Working in a fast-paced environment, the role includes taking responsibility for resolving complex queries and issues, supporting activities such as timetabling and the production of handbooks, using databases and Microsoft Excel to maintain accurate student data on progress and achievement, supporting exam boards, and delivering a high-quality service across the student lifecycle.

Working with colleagues to plan and coordinate a varied set of activities, you will have opportunities to further develop your knowledge of regulations and process and be part of professional networks promoting best practice.

As part of the King's community, you'll work alongside inspiring academic staff, administrators, and students.

Benefits

This post will be offered on a full-time, indefinite contract.

Key responsibilities

Work with relevant colleagues to plan programme cycles, considering the provision of processes throughout the academic year, identifying priorities, and demonstrating flexibility throughout the cycle, recognising when priorities change, amending plans and adjusting work patterns accordingly
Coordinate programme administration processes relevant to the area of work, including assessment processes, in line with university deadlines and regulations, and Faculty and external requirements
Coordinate the management of daytoday student enquiries with the Programme Officers to provide responses as appropriate within agreed timeframes, taking responsibility for responding directly to more complex enquiries and escalating with line manager when required
Ensure that quality assurance requirements and, where required, accreditation requirements are met for all provision. To service committees as directed by your line manager. Coordinate module evaluation processes in line with current university best practice
To service committees as directed by your line manager.
Develop and improve the service through eliciting and responding to service user feedback, identifying, and suggesting service improvements and implementing new ways of working as directed
Work flexibly as part of a team, building good relationships and supporting others in times of highvolume activity. Participating in and coordinating new starter inductions. Covering staff absence and deputising for the line manager as and when required
Work with the wider university community to ensure uptodate and consistent practices are followed when utilising systems (e.g., student records systems and virtual learning environments) to undertake both daytoday functions and higherlevel processes such as reporting and extracting data, ensuring accuracy of data, and identifying and resolving issues
Engage with and triage students' pastoral care needs, resolving straightforward issues where appropriate and escalating with, and informing, key stakeholders as per university frameworks
Receive, investigate, and resolve lowlevel complaints and address service setbacks, exercising judgement and escalating to line manager where required
Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules
Contribute to a positive, inclusive and supportive work and study culture within the School for the benefit of all staff and students.
Strong commitment to equality and diversity in the workplace
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post._

Skills, knowledge, and experience

Essential criteria

Degree level qualification or equivalent qualification or experience
Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences
Strong numeracy skills and ability to analyse complex numerical data
Excellent time management and organisational skills and the ability to work under pressure to complete a range of competing priorities, requesting and utilising support as and when required
Experience of working in a customer facing environment with the ability to work with a broad range of stakeholders and a knowledge of how to address complaints and service setbacks in a professional, assured and efficient manner, and to deal discreetly with confidential or sensitive matters
Experience of managing and delivering a portfolio of taught provision, with a proactive, development focused and transparent approach
Methodical but flexible approach to work, maintaining a high level of accuracy
Collaborative and relationship-orien