Helpdesk Operator - Leeds, United Kingdom - CBRE

CBRE
CBRE
Verified Company
Leeds, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team.


As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.


Working Hours - Full Time - £21,000 p/a
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Hybrid working after probation (WFH / The Gateway Office, Leeds)

Quality

  • Manage CAFM system as key user on site including PPM records, reactives and reporting.
  • Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
  • Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
  • Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
  • Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

People & Development

  • Promote and maintain CBRE culture.
  • Collate and process timesheets and expenses weekly in absence of Contract Support.
  • Communicate effectively and build/maintain relationships at all levels with internal and external customers.
  • Attend and participate in any relevant training courses.

Contract

  • Alongside Contract Support assist with the monthly customer report.
  • Provide comprehensive reports relating to all jobs raised through the CAFM system.
  • Analysis and comprehension of reports relating to CAFM system.
  • Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
  • Logging hazards & customer feedback on the QHSE Management Portal
  • Perform any other duties or responsibilities as requested by the CM or Management Team.

Person Specification

  • Organised
  • Works in a structured way. Thinks ahead to prioritise workload


  • Logical

  • Works in a clear and consistent manner


  • Attention to detail

  • Thorough in carrying out a task, with a high degree of accuracy


  • Assertiveness

  • Confident, effective in putting across point of view to others


  • Persistence

  • Follows through to resolution
  • Customer and team focus
  • Puts customer and team needs first; always considers impact of their actions

Job Types:
Full-time, Permanent


Salary:
£21,000.00 per year


Benefits:


  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Overtime

Ability to commute/relocate:

  • Leeds: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)

Work Location:
Hybrid remote in Leeds
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