Admin Assistant - Milford Haven, United Kingdom - Eco Escape Campsite

Description

Our small campsite business is located in South Pembrokeshire, just outside Milford Haven.

We are looking for an honest, reliable and hardworking individual to join our team for two of our busiest Summer months, to help us with the day-to-day running of the campsite operations.

If you are friendly, have good attention to detail and are capable and willing to learn the basic admin for the site to cover weekends and emergencies, then the Admin role is perfect for you.

The role:
Admin

What are the requirements?

• You have a passion for service and wanting to go above and beyond for the customer. You also have an eye for detail and are great at communicating and coordinating what needs to be done. Making sure you double check everything and are happy to ask for help / questions if you are unsure.
• You need to be the type of person who gets joy out of getting things done. You're proactive, and use your initiative. Every day, you will complete the necessary site admin tasks and any other tasks that have been delegated to you.
• If you are local and could be available to get handson onsite in an emergency to back up the cleaning team / when the owners are off site that would be highly advantageous.
• The ability to roll your sleeves up and troubleshoot on site

The possible down sides?

• Looking for someone to do maximum 2 days on a weekend basis Saturday and Sunday but also are able to be flexible enough to cover any illness or emergencies onsite and for admin during the week should we need it. Our Admin manager works remotely, so we may need you to come to site (only if there are no other options)
• Flexibility is desired with the hours and lastminute requests too (but this works both ways)
• You will need to have a full clean driving licence and car to get to and from the site or reliable transport (just in case you are needed on site)
• The role is a part time position (maximum of 6 hours / week for the summer months) but with scope for more in the peak season.
• Must be registered as selfemployed, so you can send invoices

What makes this role so great?

• The hours can be flexible within a certain period of time. But typically there will be a couple of things to check firstthing, midday and then in the evenings (regarding existing bookings, changeovers and responding to customer requests, enquiries and other customer service issues. In between those times, it will just be answering the phone if it rings and handling whatever comes up.
• If you are a fan of camping, we treat our team members and their families to a free weekend stay at the end of the season for the hard work you have put in.
• Unlike large organisations, being in a fastpaced small business, you get to be an integral part from the start. We want you to use your initiative, and have real responsibility. Any great ideas you have for the business, for adding to the overall customer experience or for making your role more fun and effective, as well as easier for you, we want to hear it.
• The work is varied, dynamic and fun. You get to be frontofhouse. You will be working directly with the founder, Kirsty, helping her with most of the customer service support. Kirsty is kind, fun and people centric.
• You get to meet some fabulous people online (our customers) and have direct feedback on how your service is contributing to creating an unforgettable holiday experience for them.
• Pay is £12/hour

A typical day (which could be any day of the week) might look like:
Between 9am and 5pm (Typically between 1.5 hours and 3 hours work)
- respond to enquiries, using info provided

• Speak to customers on the phone regarding bookings, make bookings in the system, help with directions to site if needed.
• Double check the checkin and checkout sheets for the day. Make sure all deliveries of extras are listed on the sheet
• Ensure the cleaners send necessary information related to the sites bins etc
• Make sure to hand over any outstanding enquiries / issues to Laura in admin at the end of the weekend and make sure that any complaints are handed on to Laura or Kirsty to deal with.
• Input data to spreadsheets and make sure they are kept up to date
• Process bookings and make adjustments or changes as required.

In summary, you have a 'can-do' attitude, are willing to step up and take tasks off the founder, and are willing to learn new skills on and off-site.

Whilst there is flexibility and freedom in the role, trust, professionalism and reliability are key.

We do not need or expect you to have worked in this industry before, or have pre-existing experience with a camping business.

We will teach you that.

But we do want an intelligent, friendly, positive, energetic individual who sees the opportunity within this role, who has access to a laptop and internet and is relatively tech-savvy.

This is a PART time, self-employed role. The pay is £12 / hour with between maximum 6 hours per week. You will be happy to share