Policy Services Administrator - Sheffield, United Kingdom - Westfield Health

Westfield Health

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

Description

Job title:
Policy Administrator

Location:
Sheffield

Opportunity:
Full Time Vacancy

Salary:
£20,830

Closing date: 28/04/2023

About the role
The role of Policy Administrator is central to providing our customers with a caring and proactive support service.

Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Policy Administrator supports our mission by managing and resolving customer queries and offering excellent customer service.

The Policy Administrator will work within the Connect Team to provide Health Cash Plans to customers to cover the cost of essential healthcare, as well as providing access to valuable health and wellbeing services.

We believe flexibility is key for our employees and encourage a healthy work life balance, you will have the option of hybrid (home/office) working once you have completed training in the office, also with an option to condense your 35-hour working week into 4 days, with a wellbeing day off.

A work laptop will be provided on your first day, you will need a smartphone and reliable internet connection.

Main Duties and Responsibilities

To receive and process payments made to Westfield Health, resolve queries within agreed processes, carry out credit control and company cancellations, and maintain accurate reconciliation of existing policyholders
To assess and resolve enquiries, requests and complaints, primarily on the telephone, but also by other electronic access channels, to ensure that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required
To contribute to the achievement of departmental objectives and business results

Skills and Values

We are looking for people to join our team who have the right level of experience and skills working in a customer experience environment and can also demonstrate behaviours in line with our Values; The Westfield Way.

Skills:

A positive approach to work and meeting objectives
Experience of working in a target focussed environment
Significant experience of dealing with enquiries through a variety of channels
A team player and develops great working relationships
Attention to detail and accuracy
Effective time management and organisation
Excellent written and communication skills
Competent user of the Microsoft Office Suitee

Education and Qualifications

Required:

A reasonable standard of education or equivalent qualifications/experience.

Experience

Required:

Experience of working in a target focussed environment
Sound experience of performing a computerbased task or role in a work environment

The Westfield Way
We are passionate about inspiring and empowering our colleagues to be the best we can be.

We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers.

Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious _
Investors in People Gold_ accreditation

Our co-created Values reflect the _'way we do things around here'_. The Policy Services Administrator will be expected to demonstrate these values in all aspects of their role.

We care - To uphold an environment where there is mutual respect, compassion and care for the different types of work that we do, and types of people we work with.

To be proud of our individual differences, our relationships and commitment to each other.

We're in it together - To know you belong at Westfield Health; we are encouraged, valued and recognised to be the best team we can be.

We consider how we can work better together by being open, supportive and listening to each other.

We are explorers -For us all to get involved with how Westfield Health develops and progresses. To embrace changes and be curious about how we do things differently. To have the voice to be constructive, challenging and pioneering.

We own it - Contribute through informed, evidence-based thinking about how we can improve, whilst being accountable and taking ownership of our work.

To be proud of our contribution and have clarity of how we all make a positive difference.

To find out more about what makes up each of our Values, please see our website.

Benefits
Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it's a win-win

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our al