Reception Shift Leader - Manchester, United Kingdom - Hotel Football

Hotel Football

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reception Shift Leader:

Hotel Football:

Competitive plus incentives:

Location Description:

Are you ready to step up and lead the team to victory? Hotel Football is seeking a dynamic and experienced Reception Shift Leader to support our front desk squad.

As a beacon of hospitality excellence since 2015, Hotel Football has been setting the pace in delivering unforgettable experiences to guests from all walks of life.

From football enthusiasts to corporate travelers and families seeking adventure, our hotel is where the action happens.

As the Reception Shift Leader, you'll be the midfield maestro, orchestrating operations and ensuring seamless guest interactions during your shift.

Leading by example, you'll inspire and motivate the team to deliver exceptional customer service with every play.

Your responsibilities will include:

Directing and coordinating front desk activities to ensure smooth checkins, checkouts, and guest inquiries.
Providing guidance and support to the reception team, leading by example in delivering exceptional service.
Handling guest concerns and resolving issues effectively, ensuring guest satisfaction and loyalty.
Assisting with training and development initiatives to enhance team performance and guest experiences.
Collaborating with other departments to ensure efficient hotel operations and a cohesive guest experience.

What we're looking for:

A proven track record in a front desk or hospitality leadership role, with a passion for delivering outstanding service.
Strong communication and interpersonal skills, with the ability to motivate and inspire a team.
Excellent organisational and multitasking abilities, with a keen eye for detail.
A proactive and solutionoriented approach to problemsolving, with the ability to thrive in a fastpaced environment.
Flexibility to work shifts, including evenings, weekends, and holidays.

In return for your leadership skills and dedication, we offer a competitive salary, opportunities for career growth and development, and a vibrant team atmosphere where you'll feel right at home.

Ready to lead the charge and score big with Hotel Football? Don't miss out on this exciting opportunity to join our winning team

Benefits: