Customer Service Advisor - Stroud, United Kingdom - Bramblecrest Garden Furniture

Description

Bramblecrest Garden Furniture, a leading provider of high-quality outdoor furniture and accessories, is expanding its team and seeking versatile individuals who excel in customer service and sales support roles.

About Us:

With a reputation built on exceptional product quality and customer service, Bramblecrest has been a market leader in outdoor furniture and accessories for over 20 years.

We take pride in our company values and expect all employees to live them:

• Doing the Right Thing the Right Way
• Reputation
• Being driven and Successful
• Teamwork

The Role:
Joining our team means you'll be at the forefront of delivering exceptional service to our customers. As a Customer Service Advisor, you'll handle inquiries, provide product information, and ensure customer satisfaction through various communication channels.

Meanwhile, as a Sales Support Advisor, you'll engage with customers over the phone and online chat, providing expert advice on our product range and processing orders accurately.

Responsibilities:

• Assist in dispatching customer orders using couriers and ecommerce platforms
• Learn and maintain indepth knowledge of our product offering
• Advise customers on product options and assist in closing sales
• Provide excellent customer service and ensure high levels of satisfaction
• Assist in other areas of the business during offpeak periods

Requirements:

• Proven experience in customer service or sales/customer service roles
• Strong communication and interpersonal skills
• Basic computer skills for order processing
• Ability to multitask, prioritize, and manage time effectively
• Flexibility to work weekends and evenings during peak season

Hours:
full-time (37.5hrs, Monday-Friday). Between May and August, some work will be required on evenings and Saturday mornings.


Job Types:
Full-time, Temporary contract, Fixed term contract

Contract length: 5 months


Salary:
£22,000.00-£24,000.00 per year


Benefits:

• Company pension
• Free parking
• Onsite parking

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Yearly bonus

Education:

• GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

• Driving Licence (required)

Work Location:
In person

Expected start date: 01/04/2024