Care Coordinator - Birmingham, United Kingdom - Positive Housing

Positive Housing

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose
Responsible for managing the needs of clients and supporting the Head of Client Experience.

The Role

Management of clients and responsibility for their ongoing care and support with a focus on person centred care.
Provide line management to the Client Experience team, building and maintaining a positive team ethos.
Actively participate and contribute in objective setting and review succession planning.
Undertake consultation to new clients, complete assessments and complete all new client's paperwork as required.
Carry out Care Professionals' appraisals, onetoone supervision, return to work meetings, support visits and competency assessments.
Create, update and audit client care plans and assist with digital care planning.
Identifying training needs/follow ups in respect of auditing activity.
Assist Care Professionals in completing their relevant care qualification.
Maintain accurate client and Care Professional records
Conduct client and Care Professional introductions.
Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
Carry out client reviews and action accordingly.
Support, mentor and supervise Care Professionals.
Maintain regular contact with clients and Care Professionals.
Deputise for the Head of Client Experience as and when required.
Any other duties as directed by your line manager.
Participate in oncall duties as required.
Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Carry out any other duties deemed necessary for the successful operation of the business.