Customer Service Administrator - Farnham, United Kingdom - uvex Safety (UK) Limited
uvex Safety (UK) Limited
Farnham, United Kingdom
Verified Company
2 weeks ago
Description
CONTRIBUTION OF THE ROLE
- Hybrid role with time split between our Prescription Customer Service team and our Distribution Customer Service Team
- Responsibility for the administration and internal sales function of distribution partners in a busy working environment
- Development and retention of business for our Prescription Safety eyewear category
RESPONSIBILITIES
- Sales order processing on to SAP ByD system
- Dealing with customer queries/enquiries/requests
- Maintaining and updating customer databases
- Sending and maintaining sample requests for sales team and customers
- Liaising with procurement department regarding stock and deliveries
- Invoicing and credits when necessary
- Back order management
- Management of returns
- Process management
- Analysis and progression of lapsed prescription accounts
- Conversion of manual to online ordering on our portal for prescription accounts
- Administration of prescription accounts where required
JOB SPECIFICATIONS
- Essential
- Ability to prioritise a busy workload
- Good telephone manner and confident in speaking with customers and opticians
- Excellent organisational skills
- Attention to detail
- A willingness and ability to suggest, accept and embrace change
- Excellent verbal and written English
- Numerate
- MS Office skills:
- Word: basic
- Outlook: basic
- Excel: basic
- Desirable
- Knowledge of SAP ByD system beneficial, but not essential as full training will be given
- Experience of implementing/ using EDI solutions for order processing would be beneficial, but is not essential
- Experience of using a CRM system.
- Experience in the PPE field
- Experience in the optical sector, either sales or manufacturing would be beneficial, but not essential
Personal, social and methodical demands:
- Good sense of humor
- Able to work under pressure
- Enthusiastic
- Able to work well in teams
- Proactive
- Flexible
- Adaptable
- Reliable
- Positive demeanor and outlook
- Strong service mentality
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Application question(s):
- Please advise of your salary expectations
Education:
- GCSE or equivalent (preferred)
Ability to Commute:
- Farnham (required)
Work Location:
Hybrid remote in Farnham
