Consumer Care Advisor - City of London

Job summary

We are looking for a friendly and empathetic Consumer Care Advisor to join a dedicated team. In this role, you'll be the first point of contact for consumers, handling queries and complaints across a range of products. You'll ensure every consumer receives the high level of care and support expected, working closely with internal teams to resolve enquiries efficiently and effectively.

Qualifications

• Strong written and verbal communication skills in English.
• Experience in customer care, ideally within the food or FMCG sector.
• Ability to problem-solve, adapt communication style, and deliver solutions.
• IT literate with Google Suite and Microsoft Office; CRM experience (e.g., Zendesk) is a plus.
• Flexible and positive approach to shift working.
• Self-motivated, team-oriented, and enthusiastic about delivering excellent customer service.
• Fun-loving and ready to contribute to a positive working environment

Responsibilities

• Handle consumer queries and complaints across multiple channels, providing personalised solutions.
• Liaise with internal teams on order management and product-related questions.
• Deliver empathetic, friendly, and professional support at all times.
• Take ownership of each customer journey, ensuring resolution in line with procedures.
• Maintain accurate records and data within CRM systems.

Skills

• Strong written and verbal communication skills in English.
• Experience in customer care, ideally within the food or FMCG sector.
• Ability to problem-solve, adapt communication style, and deliver solutions.
• IT literate with Google Suite and Microsoft Office; CRM experience (e.g., Zendesk) is a plus.
• Flexible and positive approach to shift working.
• Self-motivated, team-oriented, and enthusiastic about delivering excellent customer service.
• Fun-loving and ready to contribute to a positive working environment

Job description