Customer Service Advisor - Halifax, United Kingdom - Calderdale Council

Calderdale Council

Verified Company

Halifax, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Application closing date
01/04/202- Location
Halifax

Salary

Entry Level - National Minimum Wage / Intermediate Level - Scale 3 £23,500 - £23,893 per annum / Experienced Level - Scale 4; £24,294 - £25,979 per annum

Package

37 hours per week, permanent

Job category/type

Council

Job description

Post Ref:
CC936

Please note:
Priority will be given to at risk applicants from local authority employers.

Previous Applicants need not apply

Study towards a level 3 qualification in Customer Services.

We are looking to recruit customer a focused individual who has a passion to learn excellent customer service.

Customer First is the first point of contact for many of our customers, so enthusiasm is vital.

We are looking for an excellent team player, who will assist in the effective performance of this busy and friendly team.

The contact centre is the first point of contact for many of our customers and provides a great starting point from which to build career in customer services.

You will be an important member of your team and will develop and use many new skills.

You will receive full training and development to help you achieve your apprenticeship and reach your full potential in your role.

You will have the ability to demonstrate good communication skills and be enthusiastic, innovative and possess a can do attitude that will contribute towards the positive experiences of the people we work with.

As well as answering calls, you will have the opportunity to use your IT skills and engage with our customers on digital platforms such as social media and Live Chat.

As part of this role, you will study towards an NVQ Level 3 Qualification in Customer Services.

Once you have achieved your qualification and are meeting the duties and responsibilities of the role, you will have the opportunity to move onto a permanent contract.

You will be required to work from a designated council office and from home.

As well as flexible working arrangements, employees of the Council enjoy a comprehensive reward and benefits package, which includes generous terms and conditions of employment and access to a wide range of retail discounts and lifestyle savings to name a few.

Your induction and training will be in person at our Halifax Town Centre Office.

Closing Date:
Monday 1st April 2024
Interview Date: 11th and 12th April 2024

We may utilise digital interview methods.

On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.

We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.