Front of House Coordinator/receptionist - London, United Kingdom - AMS

AMS

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job Title:

Front of House Coordinator/Receptionist

Location:

London

Working Hours/Shifts:

Full Time

Employment Type:

Permanent

We're moving to our Global HQ in London and as a result we're growing, would you like to join our facilities team supporting with front of house responsibilities as well as some facilities duties?

If you have a passion for doing things better - for both your clients and your career - bring it to AMS and unleash your potential.

What does a "day in the life" of my new team look like?

As a Front of House Coordinator, you're the first person everyone meets when coming into the AMS Office, it's important to us that everyone is met in a friendly and positive manner whether you are an internal colleague or an external visitor.

Our Front of House Coordinators are key to ensuring that the building is safe and fully operational.

Your role will be varied, from doing site tours for visitors to working with engineers for general repairs and working with our tech teams to ensure we all have the correct IT and Equipment to do our roles successfully.

Working out of our Global HQ, you'll also support with busy event days from setting up regional All Hand Call Support through to Organising & facilitating internal and external events to ensure that they are successful (e.g., organising catering and/or taxi arrangements for guests and employees, room booking and support during the event).

Responsibilities also include:

Manage the reception desk including incoming calls and acting as the first point of contact for internal and external visitors.
Resolve internal and external Facilities requests via Service Now, in line with KPIs.
Manage relationships with internal and external stakeholders, including third party vendors.
Be the primary point of contact for the building and deal with any queries or issues.
Coordinate maintenance schedules for the building, office equipment and internal systems (e.g., heating system, alarms, security cameras).
Conduct regular floor walks to identify any necessary repairs or renovations and check the tidiness of the office.
Ensure all uptodate information is displayed on the boards (e.g., notice board, leadership board).
Organise and send communication to regional locations as needed.
Support the maintenance and improvements of the Facilities AMS platforms.

What do I need to succeed in this role?

Must Haves:

Experience in a Facilities, Administration or Customer Service role.
Excellent time management and organisational skills.
Experience of working in a deadline driven environment.
Excellent customer service skills.
Proficiency with the Microsoft Office Suite.
Ability to multitask and prioritise workload.
Strong attention to detail.

Nice to Haves:

Knowledge of Facilities Management Software (e.g., Service Now)
Knowledge of Facilities Management operations

Why AMS?
We strive to do things better for the world's most demanding brands. Is it challenging? Yes.

But it's a challenge that brings us together, where support, collaboration and inclusiveness empower you with a feeling of belonging.

Bring your goals and ambitions. We give you the trust, independence, and flexibility to run your career your way. Our support will bring you opportunity.

Our evolution is happening now, let's bring it—together.

Who will I be working with?
You'll report into the Manager for facilities, working in a team of circa 6. You'll work with cross-functional teams and stakeholders (internal and external) coming into the AMS London Office. You'll represent the wider People and Culture Team.

Our culture of inclusion and belonging
AMS is an Equal Opportunities employer with a strong and passionate commitment to Diversity, Equity, and Inclusion. We're dedicated to fostering a work environment that supports, inspires, and respects all individuals.

We do not discriminate based upon age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

What's my next step?

Stage 3:

If successful, we'll arrange
a phone call to get to know you and your motivations, tell you more about the role and AMS, and answer any questions you may have.

Stage 4:
If both you and we agree to continue, we'll set up a
video interview with the Hiring Manager. Whatever the outcome, you'll receive feedback.

Stage 5:

Depending on the role, a successful interview will either result in
an offer
or
a second video interview with a stakeholder from the client or team.

Stage 6:

If you're invited for a second video interview, you'll receive a call with feedback from our team, and
an offer if successful.