Customer Service Advisor - Dorking, United Kingdom - Finesse Accident Repair Centres

Finesse Accident Repair Centres

Verified Company

Dorking, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Finesse Dorking

Customer Service Adviser Role

Reporting Line:
Customer Service Manager

Contract Details:
Full Time Position, Monday - Friday from 8:00am to 5:30pm, totaling 45 hours weekly

Rotating Saturdays: 1 in 4, from 8:00am to 12:00pm

Position Overview

Main Responsibilities

Consistently providing exceptional customer service to all clients.
Collaborating with Customer Service Manager to meet customer feedback goals.
Keeping customers informed about their vehicle repair progress.
Handling insurance and work notifications for scheduling repairs.
Serving as the primary contact point for feedback and complaints, escalating when necessary.
Arranging vehicle pickups and drop-offs with the Driving team and estimates with Vehicle Damage Assessors.
Welcoming and assisting customers on-site.
Checking in and returning repaired vehicles to customers.

Required Skills / Background

Strong written and verbal communication skills, including a polite telephone manner.
Ability to manage multiple tasks effectively and make sound decisions.
Proficiency in IT, particularly in Microsoft Office applications.
Team player mindset to achieve set targets.
Capable of working efficiently in a fast-paced, high-pressure environment.

Perks:

Annual Salary of £30,000

23 Days of Paid Leave per year + Public Holidays

Company Pension Scheme for Employees

Provision of Company Branded Uniform

Job Types:
Full-time, Permanent

Salary:
Up to £30,000.00 per year

Supplementary Benefits: