Service Controller - West London, United Kingdom - Perfect Placement Automotive Recruitment

Perfect Placement Automotive Recruitment

Verified Company

West London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Automotive Customer Service & Maintenance Controller

Hours:8am - 4pm Monday - Friday only

Pay:
Up to £30,000 Basic + 10% Annual Bonus

Our client an exciting and emerging Electric Vehicle Dealership and Fleet Maintenance Specialist in the West London area are currently in the market for an energetic and enthusiastic customer coordinator with mechanical knowledge to join their expanding Fleet and customer service team.

Our client has over 300 customer reviews with an average of 4 stars out of 5 and keep benefiting from loyal customers returning year after year.

They are seeking a Service Controller or Service Advisor to be responsible for organising the service and repairs for all fleet returned to our clients head office site post-rental.

You will need to book-in vehicles for servicing, bodywork repairs and MOT tests and deliver excellent customer service internally and externally at all times.

You will act as the point of contact within our clients customer support team.

You will also have responsibility for tracking the progress of customer vehicle issues reported into our clients customer service team.

You will allocate 'downtime' cases to our clients fleet partner and maintain contact to ensure the business has good visibility of 'vehicle off-road' cases and work to ensure that customer off-road time (and unbilled days) are minimised.

The role will require you to keep their in house fleet system updated with repair movements, and ensure vehicle status, MOT and service histories are updated and accurate.

This role would suit an Automotive Service Advisor looking for a new exciting opportunity away from a Dealership operation.

Your main day to day duties will include but not limited too:

Booking cars in for repairs & servicing
Updating in house fleet system to reflect current vehicle status, MOT and service history.
Following up with garages and dealers to minimise vehicle repair times
Running weekly meetings with internal stakeholders on vehicle repair issues and agree next steps
Authorising repair estimates
Raising purchase orders for all repairs and servicing
Following up with garages and dealers on all open breakdown and mechanical issues raised by customers
Raising compensation claims with OEMs around vehicle downtime
Handling breakdowns and providing resolutions whilst providing good customer service

This is an exciting opportunity for a Mechanically minded Customer Service Advisor or Service Controller to join a company that is committed to ensuring their staff enjoy their working day.

They reward highly and put their employees at the forefront of all they do.

What our client is looking for in the successful applicant:

Hardworking and enthusiastic to grow with the business
Good understanding of Vehicles
Full UK Drivers licence
Good attention to detail and comfortable using technology and Microsoft products
Ability to multi task and have good time management skills

We would love to hear from experienced Fleet Service Controllers or Automotive Service Advisors from a Car Dealership to join our clients fun, exciting new project Grow with them today

If you would like more information about this Vehicle Service Controller or you would like to find out about other Automotive Jobs in West London contact Oliver Coates at Perfect Placement today He helps people find new Automotive jobs.

We are the UK's leading Automotive Recruitment Consultancy, if you are looking to refresh your Automotive Career please get in touch with us, we have many Motor Trade Jobs available across the whole of the UK.