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    • Junior Data Analyst - Birmingham - Agility Resoucing

    Agility Resoucing
    Agility Resoucing Birmingham

    3 days ago

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    Description

    About Us

    Our company is a dynamic and innovative organization dedicated to delivering exceptional services to our customers. We pride ourselves on our commitment to excellence, customer satisfaction, and continuous improvement.

    Job Description

    We are seeking a talented Junior Data Analyst with a strong focus on customer service to join our team. As a Junior Data Analyst, you will play a crucial role in our Customer Service Analytics team, helping us enhance the customer experience through data-driven decisions.

    Key Responsibilities

    • Data Analysis: Collect, analyze, and interpret customer service data to identify trends, patterns, and insights.
    • Customer Insights: Provide actionable insights and recommendations to improve operational efficiency.
    • Collaboration: Work closely with customer service teams to understand their data needs and support them with accurate and timely information.
    • Data Quality: Ensure the accuracy and integrity of data by performing regular data audits and cleaning.
    • Problem-Solving: Use data to identify and resolve issues impacting customer service performance.

    Qualifications

    • Education: Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, or a related field.
    • Technical Skills: Proficiency in data analysis tools such as Excel, SQL, and data visualization software.
    • Analytical Thinking: Strong analytical and problem-solving skills with the ability to interpret complex data sets.
    • Customer Focus: Excellent communication and interpersonal skills with a strong focus on customer service.
    • Attention to Detail: High level of accuracy and attention to detail in data analysis and reporting.
    • Team Player: Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
    • Experience: Previous experience in a customer service or data analysis role is a plus, but not required.

    What We Offer

    • Professional Growth: Opportunities for learning and development.
    • Collaborative Environment: A supportive and inclusive work culture that values teamwork and innovation.
    • Competitive Salary: A competitive compensation package with lots of additional benefits.
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Junior data analyst