Head of IT Service Management - Halifax, United Kingdom - Lloyds Banking Group

Lloyds Banking Group

Verified Company

Halifax, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

End Date

Sunday 03 December 2023

Salary Range

£109,285 - £128,570

Agile Working Options

Hybrid Working

Job Description Summary

As below

Job Description:

JOB TITLE: Head of IT Service Management
SALARY: £111,469 £131,140
LOCATION(S): Halifax, Bristol, Edinburgh, Leeds, or Manchester
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site
About this opportunity
Join us as the head of Service Management. We need a forwardthinking leader with experience of driving organisational success through continuous process and performance improvement.
In this relationship role, you'll partner with both the business units, and CIOs to deliver the best experience of IT, both from an IT Service and Change enablement perspective. You'll drive the best colleague and customer IT experiences through the protection and improvement of key IT services end to end.
Other responsibilities:
Full accountability for the delivery of day-to-day IT service delivery for your business areas.-
Be the senior point-of-escalation for IT issues both in the business and across the wider GS&S function.-
Optimising business experience of production service whilst also balancing, facilitating, and enabling the delivery of business change.-
Establishing and championing a collaborative culture built on trusting relationships to develop services in line with objectives that deliver great customer and colleague experiences.-
Lead and inspire a team of people to deliver market-leading proactive and reactive account management.-
Work in close partnership with the Engineering community, operating proactively and influencing the continual improvement of the service offerings provided to the aligned business units.-
Drive the appropriate actions to determine root causes, embed organisational learning and ensure adverse trends are closely handled.-
Be an embedded partner across GCOO and beyond, developing strong working partnerships to ensure flawless delivery.

About us

We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
What you'll need (essential)
Deep experience of endtoend IT Service Account Management at leadership level across large business areas.
An extensive, solid understanding of industry standards and practices relating to Service Management, including product details and regulatory obligations.
Adept at stakeholder management.
Excellent interpersonal skills and an influential personality.
Risk Management mindsetAnd as a person ?
You'll possesses outstanding interpersonal skills and an influential personality to empower and encourage. Able to communicate ideas and information clearly and tailor this in a manner appropriate to the audience to secure wide consensus, impact, and results.
You're an innovator actively and continuously evolving service, while remaining cost effective and in tune with industry developments.
You have emotional intelligence and can challenge the status quo when driving cultural change.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wideranging benefits package, which includes:
A generous pension contribution of up to 15%Share schemes including free shares.-
Benefits you can adapt to your lifestyle, such as discounted shopping.-
30 days' holiday, with bank holidays on top-
A range of wellbeing initiatives and generous parental leave policies
This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe.

So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.

We'll always explain what we need and why, with any request com