IT Helpdesk Advisor - Glasgow, United Kingdom - KwikFit

KwikFit

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us
Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more.

Servicing, fleet services, fast-fit - whatever comes our way, our teams have what it takes to get the job done properly.

And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat.

You could say we've learnt to expect the unexpected

That's what it's all about for us - being there for customers in their hour of need and delivering friendly service of the highest quality when they need it most.

It's what makes our centres a valued part of their local communities.

And we're just as dedicated to our staff.

With Kwik Fit you'll be given every opportunity to develop your skills using state-of-the-art equipment and working with some of the biggest brands out there.

Sounds good, doesn't it? That's why we say, 'you can't get better'.

The role
We are looking for an IT Help Desk advisor to provide fast and useful technical assistance on computer systems. You will be trained to answer queries on basic technical issues and offer advice to solve them.

To be considered you must be able to communicate effectively, to understand problems and be able to offer and explain appropriate solutions.

You must also be customer-oriented and patient to deal with the many and varied types of issues our colleagues may experience.

The goal is to provide first line support to internal customers therefore ensuring external customers' needs are serviced in a timely manner.

Key accountabilities

Serve as the first point of contact for colleagues from all over the business who seek technical assistance over the phone.
Determine the best solution based on the issue and details provided.
Walk our colleagues through the problemsolving process.
Direct unresolved issues to the next level of support personnel.
Record events and problems and their resolution in logs.
Followup and update customer status and information.
Identify and suggest possible improvements on procedures.

Skills & experience
Good understanding of computer systems, mobile devices and other tech products.