Customer Services Co-ordinator - Shipley, United Kingdom - Jobbo

Jobbo

Verified Company

Shipley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Our client is now looking for a Customer Services Co-ordinator to join their busy team in Shipley, West Yorkshire

The companys goal is to deliver a first-class service to their customers throughout the customer journey.

The Operations Teams responsibility is to deal effectively and efficiently with all customers and be able to manage expectations appropriately with the objective of achieving customer satisfaction.

The Customer Services Co-Ordinators are an integral part of the Operations Team and can handle any query, from beginning to end.

Assisting customers with their accounts, answering questions about the company, scheduling appointments with customers and giving technical advice.

Customer Services Co-ordinator Duties:

Escalate and log complaints and ensure they are dealt with in accordance with current policy and timescales
Ensure any queries or tasks are seen through from start to finish by taking ownership and ensure stakeholders and internal teams are kept informed
Identify customer needs and help customers access specific digital selfserve channels and promote new features and functionality to help improve the overall customer experience
Manage workstreams effectively to meet and exceed KPI's to ensure tasks are completed accurately and on time
Be an ambassador of their team ethos working as one team collaboratively across the business to provide seamless resolutions to customer enquiries
Complete additional Operational Support activities when required in a flexible environment where priorities and work can change frequently.
Provide feedback on their current services and systems and highlight risks to their customers experience.

Customer Services Co-ordinator Requirements:

Ability to work on own initiative
Target driven
Customer focussed
Problem solving skills
Proficient in navigating Social Media Platforms
Real Team Player they adopt a collaborative approach
Proficient in Microsoft Office
Minimum 2 years' experience in Customer Service
Educated to GCSE 'O' level standard or NVQ level 2 or 3 in customer service or administration.

About the Company:

The Company is passionate about helping their customers and communities live sustainable lives now and in the long term. They are trusted experts in the design, build, and operation of Heat and Energy networks.

Through the innovative new solutions we build, and through the continuous optimisation of the networks they operate, they are instrumental in the delivery of the UK's Climate change agenda.

Job Types:
Full-time, Permanent

Work Location:
One location

Reference ID:
SW2/CSCORD