Account Manager - Greater London - Chantecaille

Description

Position Information

This role is for Chantecaille's upcoming counter, opening up in Harrods. It is a full-time position, and the successful candidate will manage 2 part-time Beauty Consultants.

CUSTOMER SERVICE AND PERFORMANCE

• Achieve the targets set by the company as communicated by the Area Manager in respect of items per transaction/average £ sale and mix of business
• Deliver the highest level of service to ensure every customer is provided with an excellent experience at the counter.

MAXIMISE SALES PERFORMANCE AND PRODUCTIVITY

• Takes overall accountability in ensuring achievement of all business goals and sales & service targets.
• Deliver excellent selling skills by acting as a role model for team members.
• Clearly and concisely communicate all KPI targets to team members, as directed by the Area Manager.
• Coach, motivate, and develop the team to achieve individual goals and targets and be aware of goals daily
• Monitor and share competitor products, activity and results and discuss with your area manager.
• Be commercially aware of competitors' activity and results and use them to the business advantage.
• Seek new sales opportunities both inside and outside the store

TEAM MANAGEMENT

• Monitor individual team members' performance and review their progress towards their KPI and deliver balanced construction feedback to ensure achievement of individual/counter/company goals.
• Set goals and objectives for individual consultants, monitor performance and follow-up, and put in place remedial action where required.
• Build collaborative relationships with both Area Manager and Head Office.
• Delegate responsibility and tasks to the sales team and follow up on results.
• Run informative and motivational meetings
• Reinforce all company educational information received from the company with the team.
• Coach and develop individuals in all areas of the business to progress within the company.
• Ensure excellent standards of timekeeping and attendance are maintained by the team liaising with you Area Manager to follow up and deal promptly with problems.
• Identify and develop staffing succession and development plans.

COMMUNICATION AND WORKING RELATIONSHIPS

• Communicate regularly and effectively with you Area Manager keeping him/her informed of activities and working together to resolve difficulties.
• Conduct regular communications with your team to keep them informed of targets, initiatives and activities that impact their ability to perform their jobs to the best standard
• Build collaborative relationships with the stores Management team.

EVENTS

• Create, and organise events on the counter to drive business, educating teams on product focus for the theme of the event/ activity. Ensure the event is prepared in good time, this will enable stock, display, rotas, gifts etc to be organised.
• Execute events according to the marketing guidelines
• Strive to achieve and exceed targets set for the event.
• Ensure feedback is given to the Area Manager/Head Office after the event

STOCK AND INVENTORY MANAGEMENT

• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Assist in the proper rotation of stock.
• Monitor stock levels and key lines highlighting problems to the Area Manager agreeing on action to ensure there is adequate stock to achieve sales targets.

MAINTAIN WORK ENVIRONMENT

• Actively participate in cleaning display units, tools and testers throughout the day.
• Maintain a clean and organised work area.
• Maintain proper placement and condition of merchandise on counters, shelves, in stock rooms and in all holding areas.
• Inform store management/Area Manager of any store maintenance or Health and safety issues, potential hazards, or accidents.
• Ensure all members of the team maintain consistently excellent standards of personal grooming.
• Ensure the store is merchandised to always comply with the Chantecaille image and standards.
• Ensure the counters, testers and counters generally are kept clean and tidy at all times to reflect the Chantecaille image.
• Ensure problems concerning personal standards, hygiene and merchandising are followed up and prompt action is taken to address them liaising with the Area Manager to agree on actions.

TEAMWORK

• Undertake specific tasks as given by the Area Manager Executive including administrative paperwork.
• Work in conjunction with the team members to ensure the efficient running of the store.
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time at work effectively.
• Keep informed about products, company information and store information.
• Maintain high standards of timekeeping ensuring team efficiency.
• Attend and actively participate in training sessions provided by the company.

ADMINISTRATION

• Complete the monthly/weekly report and all paperwork accurately and submit in accordance with deadlines via Google drive.
• Maintain and update all forms on the company iPad.
• Meet all paperwork/report deadlines set by Head Office/Area Manager.
• Ensure scheduling and team rotas support the achievement of sales/business goals and KPIs.
• Analyse business in advance to be aware of 'challenging' business areas, and ratify all activity with the Area Manager.

IMAGE

• Maintain personal grooming to the standards as set by the company.
• Maintain the Chantecaille hygiene and image at the counter by cleaning counters, tester stands and displays.