1 P/t Patient Facilitators Required to Work Daily - London, United Kingdom - Lower Clapton Group Practice

Lower Clapton Group Practice

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
30 hours per week working 10:00am to 4:00pm daily, Monday to Friday

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the senior receptionist/practice management team, dependent on current and evolving practice workload and staffing levels:

Ensure the telephones are answered in a timely manner and any issues are recorded and reported to the management team when they arise

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal, telephone and electronic requests for appointments, visits and telephone/ electronic consultations

Ensure people contacting the practice are directed to the most appropriate healthcare professional or system to address their issue

Processing and distributing incoming (and outgoing) mail via scanning and workflow

Taking messages and ensuring they are processed in the most appropriate way

Filing and retrieving paperwork when needed

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Process and respond to requests from clinicians for support and information in a timely manner

Clearing and re-stocking of consulting rooms as required

Providing clerical assistance to practice staff as required filing, photocopying and scanning

Ordering, re-ordering and monitoring of stationery and other supplies when required

Dealing with clinical and non-clinical waste when required

Dealing with spills according to practice protocols

Ensuring reception and the patient facing areas are kept tidy at all times.

Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy

Keeping the noticeboards updated and relevant

Support the team in emergency situations and participate in training around such situations

Provide support to the management team and practice coordinator from an administrative point and help support project and practice developments

Provide flexibility of hours to include extended hours and weekend working

Provide flexibility of location so that cross site cover can be provided when the need arises

Process all GP2GP, EPS, GP Links and other electronic GP processes and participate in training on all existing and new services.

Process and collate all new paper notes into the practice, chasing overdue notes and sending requested notes back.

Ensure timely processing of reports and all requests for information by outside agencies

Ensure fees are processed (according to practice protocols) when appropriate

Liaising with other NHS services with regard to the above and related processes when required.

Take complaints and process them according to the practice policy

Show high level of customer service and reflect on own and whole team development needs in this area

Help develop and improve the customer experience

Engage with new technologies to improve the patient and practice experience

Ensure new patients have a smooth registration process and are processed according to the practice protocols with particular reference to carers, childhood immunisations and safe registration of family units.

Ensure practice policies relating to patients are followed such as the Carers policy

To carry out any other duties commensurate with the general purpose of the post

Person Specification

Patient Facilitator

Education to:
GCSE level with GCSE English or equivalent

Desirable:
Basic IT qualification such as ECDL

Experience
Experience of working with the public

Experience of working in a GP Practice

Experience of working within a pressurised environment

Previous Receptionist experience, preferably within a healthcare setting or similar.

GP Reception experience

Skills & Abilities
Excelle