Mortgage Consultant - Bristol, United Kingdom - Bank of Ireland

Bank of Ireland

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description of Business Unit:

Purpose of the Role:

The Mortgage Consultant will act as the initial point of contact via telephone or webchat for existing and new business customers and brokers.

This is a non-advice role and therefore CeMAP is not required.

Key Accountabilities:

Evidence our group values with a key focus on serving customers thoughtfully through excellent customer service skills
Be responsible for ensuring that information provided to our customers is up to date and accurate
Ensure that annual goals and objectives are achieved in line with job descriptions and important metrics

What is the opportunity?:

The contact centre is a vibrant team and forms an integral part of the wider Bank of Ireland UK Mortgages sales team.

We have a key focus on our people including personal development through training and mentoring, career progression, the highest engagement scores in our UK business and most importantly a lively environment

Please note you must live in the jurisdiction for the business to which you are contracted.

Primary office location is Bristol, travel may be required in person. Exact frequency to be agreed with line manager.

Essential Skills & Experience:

Ability to deliver excellent customer service and delivery of needs based selling
Adhere to all Contact Centre Best Practice
Maintain regulatory standards set and follow all policy and procedures

Desirable Qualifications, Skills & Experience:

Be capable of interpreting customer needs to provide relevant products and services
Be able to make relevant enquiries with other areas of the business to deliver customer expectations and provide service excellence

LI-HYBRID

Key Competencies

Customer Focused
Self
One Group, one team
Self

Accountable

Self

Manage Risk

Self

Champion Transformation

Self

**Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.