Generalist Adviser/caseworker - London, United Kingdom - Citizen Advice Westminster

Citizen Advice Westminster
Citizen Advice Westminster
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

GENERALIST ADVISER / CASEWORKER

Fulltime 5 days a week

Westminster & Remote
Citizens Advice Westminster works to make a difference to the lives of people in Westminster. We deliver a high quality, agile advice service which reflects community issues and needs. We operate a service which puts people first.

Do you share the same passion as us that no one should be left disadvantaged due to lack of knowledge about one's rights and responsibilities?


As a Generalist Adviser/Caseworker, you will be part of a dedicated team helping in the delivery of advice and casework on full range of advice enquiry areas in particular welfare benefits and housing.

You will also be undertaking casework support for vulnerable clients including acting on their behalf with third parties.


You will need to be a strong communicator with excellent interpersonal skills and the ability to deal with diverse range of people including vulnerable clients.

You will be committed to developing your skills and happy to work flexibly, including from home, since we offer advice services on the phone, via digital technologies and face to face.

While we are based near Royal Oak station the role is also likely to include working from community settings in Westminster.

We value diversity, promote equality and challenge discrimination here at Citizens Advice Westminster.

We strongly encourage applicants from all parts of society and believe that diversity is what makes us leaders in what we do.


Job Types:
Full-time, Fixed term contract

Contract length: 12 months


Salary:
£31,619.00-£33,470.00 per year


Benefits:


  • Additional leave
  • Company pension
  • Sick pay
  • Work from home

Schedule:

  • Monday to Friday

Application question(s):

  • Good knowledge of how the UK welfare benefit system works.
  • Great interpersonal skills, resilience, and an ability to get on well with people

Experience:

- using customer databases to record case notes: 1 year (required)
- providing good quality information & advice: 1 year (required)


Licence/Certification:

  • Gateway Certificate or in Information, Advice & Guidance (required)

Work Location:
Hybrid remote in London, W2 5ES

Application deadline: 14/07/2023
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