Customer Service Administrator - Abingdon, United Kingdom - Cellmark Forensic Services
Description
Cellmark pioneered the introduction of DNA analysis for paternity testing in 1987 and has grown to become one of UK's leading DNA and forensic services provider.
We have a rich history of innovation and a collective drive to be the best at what we do.Our 500 staff members are at the heart of our business, working from our headquarters in Abingdon, Oxfordshire as well from our facilities in Chorley, Lancashire and in Durham/Huntingdon.
We are looking for a
Customer Services Administrator to join our busy and multi-functional Customer Services department to provide excellent administrative service.
Duties will include:
- Contacting customers by telephone and in writing to clarify outstanding issues relating to case registration forms.
- Inputting customer details and case data into the computer using inhouse system
- Preparation and despatch of automated standard form letters
- Provide reception cover by answering the switchboard and dealing with external and internal visitors.
This is a busy and varied role that would suit a highly organised and flexible individual who is used to completing tasks of varying priorities to strict deadlines.
This role requires good concentration, meticulous attention to detail, and accurate record keeping as well as the ability to communicate clearly and concisely in both written and verbal forms.
- 33 days holiday including bank holidays.
- Pension Scheme (7.5% ER contribution and minimum of 2.5% EE contribution).
- Private Healthcare with Aviva.
- Perkbox (provides access to a wide range of high street discounts).
- Life Assurance (Death in Service 4x base salary).
- Employee Assistance Programme.
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