Customer Care Advisor - Wigston Magna, United Kingdom - Meridian Mortgages

Meridian Mortgages

Verified Company

Wigston Magna, United Kingdom

22 hours ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Meridian Mortgages are one of the largest New Build specialists in the UK and we have an exciting opportunity for a Customer Care Adviser to work within our team based in Leicester.

Purpose of the role is to

Be the first point of contact with our prospective remortgage customers and present, promote and sell Meridian Mortgage's services
Book appointments for our mortgage and protection advisers for our existing clients when its time for them to review their finances
Conduct annual review calls with existing clients, both maintaining relationships and identifying new sales opportunities
Assist in adviser follow up of booked appointments for collection of documents where appropriate and needed

Success in this role will be if you

Help sell the benefits to our customers to use our services for all their financial needs
Help increase and maintain conversion of our opportunities
Are able to prioritise work, whilst multitasking
Demonstrate good communication skills and an ability to think on your feet
Have good PC skills, including word and excel
Have a good work ethic and demonstrate our company values

Future Focused - Creating relationships that last a lifetime, Innovative - Prepared to be different, Respect - Treat everyone with kindness and respect, Service - Passionate about going further than the extra mile, Togetherness - Connected by mutual trust

THEREFORE, WE NEED YOU TO

Be skilled at

Persuading customers to use our services
Verbal and written communication
Effective time management, whilst prioritising and multitasking your workload
Functioning independently and as part of a team

Have experience of

Providing a "sales through service" approach as a Outbound function
Financial services within the mortgage sector (desirable)
Delivering on Contact Centre KPI's and sales targets
Working with both internal and external stakeholders

Customer Focused
Emotionally intelligent
Able to manage moments of pressure
Detailed conscious
Able to adapt, quickly and flexibly, to requirements
Able to use information to your advantage in giving the best service to clients
Solution orientated; when provided with an obstacle you will look at ways to resolve this
Have or able to develop coping mechanisms to manage workloads and pressures and be able and willing to ask for help when it is required

Have knowledge of

Relevant market trends and how they could / should influence our activity
Financial services within the new build sector

Salary is made up of a basic of up to £22,300 per year + a performance bonus making an OTE of £27k.

Job Types:
Full-time, Permanent

Salary:
Up to £27,000.00 per year

Benefits: