Dispatcher - Manchester, United Kingdom - ENWL

ENWL
ENWL
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Electricity North West has an exciting opportunity for a hands on Dispatcher to join our inclusive team supporting strategic fault management for the region

This full-time shift-based role is situated in our Manchester City Centre office.


As a key team member and in return for your dedication, inclusive approach and commitment, we'll provide a favorable salary of up to £40,195.52 plus shift allowance.

and the chance to join a passionate and forward-thinking team at the centre of what we do.

We are committed to our people and this role provides excellent benefits, which include:

  • An annual bonus scheme
  • Twentyfive days annual leave increasing with length of service
  • Private healthcare
  • An employee rewards portal offering discounts on several wellknown brands
  • A marketleading contributory pension scheme
  • Opportunity for professional development in role and for future progression through our L&D function.


We're champions of the North West, and we're proud that our electricity network connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep.


A key part of the UK's journey to net zero carbon is the revolution of our electricity industry, and as the region's network operator, it's our responsibility to lead the way in helping the North West to decarbonize.

Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

To give you an idea of how this role will look and feel, these are some things you can expect to do:

  • Be responsible for all fault resourcing (personnel and equipment) making sure that the right people are sent to the right jobs in line with our service requirements.
  • Realtime updates of our Network Management System with accurate details of information as supplied by our onsite teams.
  • Work closely with your Hub Technician to provide full fault management support and deliver best in class service to our customers.
  • Coordinate and control the flow of information between field staff, the customer contact centre, and the customer to fulfill our OFGEM reporting requirements.


Full training will be given but it would be an advantage if you have a good electrical based background to support your knowledge and experience.


Desirable Skills

  • Demonstrate a good understanding of the fault process and restoration

Essential Skills

  • To be results focused and able to deliver under their own initiative within regulated time frames.
  • The post holder will have to be a good communicator and be able to interpret demands from the business.
  • Advanced IT/Keyboard skills.
  • There is a need for high accuracy when completing and quality checking work.
  • Ability to plan own workload and to plan and adapt to the ever changing needs of the customer.
  • To quickly react on a daytoday basis to the demands and delivery time scales of the LV Control Manager.
  • Ability to deliver to key objectives and target as set by the business.
Due to the nature of this role, the following pre-employment checks will be required, a Disclosure and Barring Service (DBS) check

**We reserve the right to close this vacancy early.
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