Service Desk Shift Supervisor - Marlow, United Kingdom - Softcat

Softcat
Softcat
Verified Company
Marlow, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Would you like to work in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Service Desk and Support Team


The Service Desk and Support team are a proficient, fast-paced, and exciting team who are committed to providing excellent customer service.


Success. The Softcat Way.
Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe.

Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen.

This is where to achieve more for your career.


Do you want to make change happen by joining a team that never stands still?


We support a multitude of technologies such as Cisco, Check Point and Microsoft, which means you will work alongside engineers with a variety of skills and knowledge, giving you the opportunity to always learn something new.


About the Role:


As a Shift Supervisor, you'll be overseeing all operational activities across your shift team to ensure excellent customer service is provided and SLAs/KPIs are met.


As a Shift Supervisor, you'll be responsible for:

  • Ensuring the workload is evenly distributed amongst the shift and key tasks are being handled correctly
  • including your own.
  • Act as a point of escalation for technical issues
  • Decision maker out of hours and for engaging On-Call technical engineers.
  • Work collaboratively with the Service Assurance shift team when performing ticket reviews.
  • Provide regular feedback on Shift Members to the Team Leaders including, but not restricted to technical, procedural, and soft skills.

What we need from you:


  • Good technical understanding of various aspects of IT (including but not limited to; Storage, Virtualisation, Networking & Security and EUC)
  • Ability to quickly identify problems and engage processes to mitigate customer impact
  • Strong knowledge of ITIL processes
  • Excellent troubleshooting, analytical and diagnostic skills
  • Existing experience working within a Service Desk and Support environment

Work in a way that works for you


We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

In this role, we can offer the following flexible working patterns:


  • Hybrid working 23 days in the office and 23 days working from home
  • Working flexible hours flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.


Join us

  • As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate ongoing support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community._
More jobs from Softcat
See all jobs of Softcat