Facilities Assistant - Nottingham, United Kingdom - Agora South Notts Ltd

Description

Main Duties and Responsibilities:

• To ensure that the facility is open on a timely basis and in a safe manner for all hirers as required.
• Regularly inspect all facilities to ensure they remain operational on a day to day basis, dealing with minor items of repair and maintenance and reporting more significant works required to the Facilities Manager.
• Work as part of a regular team cleaning and preparing the facility to meet the customer requirements (including setting up tables, furniture, technology, refreshments and maintenance / replenishment of equipment).
• Under direction of the Facilities Manager undertake regular building / health & safety checks including testing of fire alarms, emergency lighting and legionella flushing. To assist in the maintenance of records that support the review and implementation of Health & Safety policies and procedures within all facility buildings.
• Follow health & safety procedures and risk assessments at all times addressing or reporting any concerns immediately.
• To undertake minor repairs including but not limited to securing screws, hinges, furniture repairs, locks, painting, boarding windows, changing bulbs, unblocking sinks and drains, clearing gutters and any other repairs and maintenance that do not require the services of a skilled craftsman and which are not covered by a maintenance contract.
• Ensure that all exterior hard surfaces, lawned areas are kept in a clean and tidy condition including the emptying of litter bins, cleaning of drains and gulleys, salting and de-icing of hard surfaces during winter months and removal of snow to ensure safe access to all facilities.
• Ensure all communications with potential users are carried out in a professional manner and communicate effectively with the Facilities Manager to help to secure bookings.
• To be available and contactable during significant function hirings / meetings and to assist as required to support the event, always delivering high standards of customer service.
• Work closely with the Facilities Manager to deal with operational issues and provide co-ordinated out of hours support to staff and customers.
• To ensure functions and events operate within legal and health and safety regulations with regards to licensing restrictions e.g. age restrictions for the consumption of alcohol.
• To assist in the supervision and hosting of hospitality based events.
• Report to the Facilities Manager on levels of stock including ordering, receiving, storage and accounting for deliveries. Liaising with contractors and suppliers as required and in the absence of the Facilities Manager.
• Liaison with waste collection services to ensure that waste, including batteries, electrical equipment, paper recycling etc is disposed of appropriately and in a timely manner.
• To act as a keyholder and respond to out of hours emergency call outs on a rota basis (for which an additional payment will be made).
• Undertake training as required and requested by the Facilities Manager and Operations Manager.
• Any other reasonable duties as requested by the Management team.
• To work flexibly, as required to deliver the duties described above.

Additional Information:

This is a full time position (40 hours per week) working on an early/late shift system over 7 days per week, however a degree of flexibility may be required for which time off in lieu will be given.

The role holder will be required to work at any of the facilities we currently own and run and will be required to travel between these using their own vehicle (for which business insurance will be required and expenses will be paid).

The role holder will be required to cover for the absence of colleagues through sickness or annual leave and shift hours may need to be amended accordingly and time in lieu given.

Person Specification:


Experience:


Essential:
Working with the general public in a service orientated environment.


Desirable:
Experience of working in a customer service environment.

2+ year's experience of working in a facilities / maintenance / caretaking position.


Qualifications and Training:


Essential:
Numeracy & Literacy Level 2


Desirable:
Health & Safety qualification

First Aid at Work


Specialist Knowledge / Skills:


Essential:
Excellent communication and customer service skills

Problem Solving

Ability to carry out minor repairs

Working knowledge and experience of hospitality industry


Desirable:
Experience as a skilled craftsperson e.g. joiner / electrician / plumber

Knowledge of current health & safety legislation / systems.


IT Skills:


Essential:
Knowledge of Microsoft Office


Desirable:
Knowledge of computerised booking systems


Personal Characteristics:


Essential:
Reliable with a flexible approach to work duties / shifts

Ability to work alone and as part of team.

Well organised, motivated and enthusiastic.


Physical Requirements:

Ability to lift / move sometimes heavy