Customer Service Advisor - Telford, United Kingdom - Holstein UK

Holstein UK
Holstein UK
Verified Company
Telford, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Department:
Membership Services


Location:
Telford


Reports to:
Membership Services Coordinator / Deputy Coordinator


Direct Reports:
None


Key Relationships:
Internal Departments / Internal and External Customers


Are you looking to join a passionate, fun and hardworking team? Owned by its members, Holstein UK is a progressive and dynamic company with family values at its core and a drive for personal development, as well as team spirit.

At the heart of the UK dairy industry, the Holstein UK Group provides a wide array of services to assist members in breeding profitable, robust, and productive dairy cattle.


Purpose of the Job


To work as part of a team delivering a professional customer service to our Members, using a range of communication methods, to register animals, support new members joining the Society, resolve or direct enquiries, and appropriately handle any complaints.


Key Responsibilities

  • Answer all incoming calls for varying telephone lines in a timely and efficient manner and direct calls, as necessary
  • Advise members on how to join Society and send out new member packs
  • Register animals through whole herd grade ups, advise callers about provisional registrations
  • Advise members of all Holstein UK (and relevant CIS) services, including Holstein UK Internet registrations and Internet services
  • Process orders for various Company services and products on inhouse systems.
  • Forward and advise Members on submission of Direct Debit mandates as necessary, deal with member account queries
  • Update inhouse systems with animal or member changes to ensure high standard of data housekeeping
  • Carry out dual registration of foreign animals, request Zootechnical export certificates and register new bulls
  • Process ET1, ET2 and Imported Embryo forms in line with departmental procedures
  • Understand processes to be able to advise members about all aspects of DNA tests, genomic tests, and recessive tests
  • Process ear tag order requests from Members
  • Support other breed societies as required with registration and associated tasks.
  • Deal with all incoming and outgoing post, including couriers
  • Keep scan filing up to date
  • Support the Classification Co-Ordinator when required
  • Undertake any other general duties as required

The Person

  • A natural ability to listen, interact and communicate with customers
  • Able to effectively prioritise and manage own work time
  • A committed and diligent working style
  • Good team worker
  • Ability to handle difficult calls in a calm and professional manner pressure
  • Polite and helpful telephone manner
  • Ability to multitask and adapt to changing demands

Qualifications/Experience/Skills:


  • GCSEs or equivalent in English and Maths
  • Good standard of written and spoken English
  • Previous experience as a telephone operator in a Customer Services role
  • Strong IT skills with a good understanding of MS Office

Desirable:


  • To have a working knowledge of the dairy industry
  • To have a working knowledge of all breeds
  • Level 2 or Level 3 NVQ Customer Service
More jobs from Holstein UK
See all jobs of Holstein UK